Sara Branch
Midway
Summary
Motivated leader with several years of experience overseeing and monitoring team members as well as company standards. Skilled in employee oversight, mentoring and training employee development. Manages team with proactive approach with attention to day-to-day needs.
Overview
1
1
Certification
26
26
years of professional experience
Work History
Shift Leader
Long John Silver's
Rogersville
01.2023 - 02.2026
- Trained new employees on customer service and food preparation techniques.
- Managed inventory levels and coordinated product orders to ensure stock availability
- Counted and balanced registers.
- Supervised cleaning of dining areas, restrooms, kitchen equipment, and floors to uphold safety and sanitation standards.
- Inspected food preparation areas to ensure proper sanitation standards were met at all times.
- Adhered to all health code regulations while preparing food items for customers.
- Resolved customer complaints promptly
- Assigned and prioritized tasks to team members to optimize workflow efficiency.
- Completed thorough opening, closing, and shift change functions to maintain standards each day
Shift Manager
Pilot Freight Services
Greeneville
10.2020 - 01.2023
- Supervised daily operations during shifts
- Trained, managed and motivated employees to promote development and growth within company.
- Trained new team on company procedures and safety protocols.
- Resolved customer inquiries and issues to maintain high satisfaction levels.
- Resolved customer complaints
- Helped employees accomplish tasks during peak periods.
- Developed and maintained positive working relationships with staff, customers, and vendors.
- Responded quickly and effectively to emergency situations as they arose.
- Managed daily cash intake by counting out registers and tabulating profits.
- Counted and balanced registers.
- Maintained cleanliness and organization
- Delegated work to employees .
- Trained employees to company standards
Restaurant Manager
Taco Bell
Erwin
07.2000 - 01.2018
- Managed day-to-day operations of restaurant, including scheduling, budgeting, and inventory control.
- Managed daily operations to ensure customer satisfaction.
- Resolved customer complaints in a professional manner
- Trained staff to maintain high performance standards.
- Supervised and trained staff in customer service, food handling, and safety procedures.
- Conducted regular performance evaluations for employee development
- Oversaw the recruitment, hiring, onboarding, training, scheduling and evaluations of employees.
- Prepared employee schedules with appropriate staffing levels during peak periods.
- Trained workers in food preparation, money handling, and cleaning tasks
- Implemented food safety and hygiene protocols to comply with health regulations.
- Coached team members on food safety and sanitation processes, customer service, menu education and up-selling techniques to build sales
- Oversaw inventory and ordered ingredients to restock freezers, fridges and pantry.
- Ordered supplies while staying within budget guidelines.
- Optimized profits by controlling food, beverage and labor costs.
- Adhered to all health department regulations regarding food storage and preparation.
- Counseled and disciplined staff to address issues promptly and provide constructive feedback.
- Managed accounts payable, accounts receivable and payroll.
- Performed regular maintenance checks on equipment to ensure proper functioning.
- Updated computer systems with new pricing and daily food specials.
- Analyzed financial statements to identify areas of improvement or cost savings opportunities.
- Reconciled daily transactions, balanced cash registers and deposited restaurant's earnings at bank.
- Consistently maintained high levels of cleanliness, organization, storage and sanitation of food and beverage products to ensure quality.
- Oversaw food preparation, production and presentation according to quality standards.
- Completed thorough opening, closing, and shift change functions to maintain operational standards daily
- Coached staff on strategies to enhance performance and improve customer relations.
- Coached staff on strategies to enhance performance and improve customer relations.
Education
South Greene High School
Greeneville, TNSkills
- Inventory management
- Safety regulations
- Employee training
- Team leadership
- Decision-making capabilities
- Customer service
Certification
- ServeSafe certified
Timeline
Shift Leader
Long John Silver's
01.2023 - 02.2026
Shift Manager
Pilot Freight Services
10.2020 - 01.2023
Restaurant Manager
Taco Bell
07.2000 - 01.2018
South Greene High School