S Subitha
Chennai
Summary
Detail-oriented professional with 3+ years of experience in Customer Support. Skilled in Voice, chat and email and team management, leadership, conflict management, and supply chain management. Demonstrates exceptional presentation skills and proficiency in PowerPoint and Excel. Committed to enhancing customer service through strategic initiatives.
Overview
17
17
years of professional experience
Work History
Senior Councelor
Velammal Institute
12.2020 - 06.2025
Teacher
Alhaje Metriculation
06.2020 - 11.2020
- Developed engaging lesson plans tailored to diverse learning styles.
- Fostered a positive classroom environment promoting student participation and collaboration.
- Implemented innovative teaching strategies enhancing student comprehension and retention.
Trainer
Almighty School
06.2018 - 03.2019
- Developed and delivered engaging training sessions for diverse student groups.
- Utilized multimedia tools to enhance learning experiences and retention.
- Assisted in curriculum development, ensuring alignment with educational standards.
- Provided one-on-one support to students, fostering individual growth and confidence.
Customer Support Associate
First Source
08.2012 - 02.2013
- Analyzed customer feedback to enhance service delivery and satisfaction.
- Achieved top sales associate recognition for three consecutive quarters.
- Collaborated with cross-functional teams to launch successful promotions.
- Consistently maintained a high closing ratio, outperforming peers by 15%.
Associate Analyst
Optimus
05.2008 - 01.2009
- Customer support chat, email and phone. Analyzed customer feedback to enhance service delivery and satisfaction.
- Consistently maintained a high closing ratio, outperforming peers by 15%.
- Handled chat, email, and phone support for three and a half years.
- Provided excellent customer service leading to repeat business and customer loyalty.
- Consistently achieved an NPS score above 85% for six months
Education
Bachelor of Commerce - Commerce
Alpha Arts & Science
Chennai05-2008
12th - Commerce
Springfield Metriculation Higher Secondary School
Chennai06-2005
SSLC - SSLC
Springfield Metriculation Higher Secondary School
Chennai, India03-2003
Skills
- Proficient in Office 365
- Engaging presentation delivery
- Accurate typing ability
- Financial record keeping
Timeline
Senior Councelor
Velammal Institute
12.2020 - 06.2025
Teacher
Alhaje Metriculation
06.2020 - 11.2020
Trainer
Almighty School
06.2018 - 03.2019
Customer Support Associate
First Source
08.2012 - 02.2013
Associate Analyst
Optimus
05.2008 - 01.2009
Bachelor of Commerce - Commerce
Alpha Arts & Science
12th - Commerce
Springfield Metriculation Higher Secondary School
SSLC - SSLC
Springfield Metriculation Higher Secondary School