Saba Toski
Nashville
Summary
Skilled Personal Banker with a proven track record in the financial services industry. Known for exceptional client service skills and the ability to assess customer needs to provide tailored banking solutions. Experienced in cross-selling banking products and services, cultivating long-term client relationships, and driving business growth. Committed to staying current on banking products, trends, and regulations.
Overview
6
6
years of professional experience
Work History
Personal Banker
Wells Fargo Bank, N.A.
03.2023 - Current
- Utilized strong interpersonal communication skills during client interactions, resulting in increased trust and fostering long-lasting relationships.
- Assisted customers with setting up or closing accounts, completing loan applications, and signing up for new services.
- Generated new business by conducting thorough financial needs assessments and offering tailored products to clients.
- Improved customer satisfaction by providing personalized banking solutions and exceptional service.
- Managed deposits, withdrawals and wire transfers to process smooth banking transactions for clients.
- Promoted financial products by maintaining excellent service offering knowledge.
- Delivered comprehensive financial advice, strengthening client relationships and promoting long-term loyalty.
- Exceeded individual performance metrics consistently while maintaining exceptional levels of client satisfaction ratings throughout tenure as Personal Banker.
- Boosted sales of bank products through effective cross-selling and up-selling techniques.
- Conducted regular portfolio reviews with clients, aligning financial strategies with changing needs and goals.
- Conducted comprehensive needs assessments to match clients with optimal banking products, boosting customer satisfaction.
- Enhanced digital banking adoption among clients with targeted education initiatives.
- Achieved recognition for outstanding customer service, setting benchmark for colleagues.
- Enhanced client investment portfolios with personalized financial advice and product recommendations.
- Adapted quickly to new banking regulations, ensuring compliance and mitigating risks.
- Expanded customer base by consistently meeting referral goals through networking events and community outreach initiatives.
- Enhanced client retention with proactive follow-ups and timely resolution of account issues.
- Contributed to a positive work environment, fostering teamwork among colleagues to enhance productivity levels.
- Leveraged advanced knowledge of banking products/services to deliver custom presentations that effectively addressed unique client needs.
Barista
Starbucks
08.2019 - 11.2022
- Greeted customers and took orders for coffee drinks, food items, and other beverages.
- Prepared specialty coffee drinks such as lattes, cappuccinos, macchiatos, mochas, and Americanos.
- Operated cash registers to process customer payments.
- Maintained a clean work environment by wiping down counters, washing dishes, and cleaning floors.
- Stocked shelves with ingredients needed to make coffee drinks.
- Ground beans for espresso shots according to individual customer specifications.
- Labeled containers of milk for use in coffee drinks according to expiration dates.
- Monitored inventory levels of supplies and restocked when necessary.
- Provided excellent customer service by responding to inquiries quickly and professionally.
- Followed safety procedures while operating machinery such as grinders and espresso machines.
- Assisted in the preparation of baked goods including muffins, cookies, scones, cakes.
- Placed orders with suppliers for delivery of products required for daily operations.
- Adhered to health department regulations concerning sanitation standards.
- Trained new baristas on company policies and procedures regarding food handling safety standards.
- Developed creative recipes for signature coffees or blended drinks unique to the cafe.
- Maintained calm demeanor during high-volume periods and special events.
- Managed morning rush of customers daily with efficient, levelheaded customer service.
- Addressed and resolved customer concerns to maintain brand loyalty.
- Developed and maintained relationships with regular customers, recognizing preferences and anticipating needs.
- Trained new baristas on coffee-making techniques, customer service standards, and operational procedures.
- Managed cash register and processed transactions with accuracy and integrity.
- Collaborated with team members to ensure efficient workflow and high-quality service during peak hours.
- Demonstrated knowledge of coffee bean varieties, roasting processes, and brewing methods.
- Handled inventory, including ordering supplies, stocking products, and conducting regular inventory checks.
Education
Bachelor of Science - Business Administration And Management
The University of Tennessee - Knoxville
Knoxville, TN05-2025
Associate of Applied Science - Economics
Columbia State Community College
12-2022
Skills
- Relationship building
- Customer satisfaction
- Client relationship management
- Sales expertise
- Attention to detail
- Relationship building and management
- Interpersonal skills
- Financial advising
- Opportunity identification
- Branch operations
- Customer service
Languages
Farsi
Native/ Bilingual
Accomplishments
- Honors for Academic Excellence (Columbia State Community College).
- Honors for Discipline in Economics (Columbia State Community College).
- Received Partner of the Quarter (Best Employee of the Quarter) at Starbucks twice, in 2020 and 2021.
- Listed on the Dean's List every semester since Spring 2021 up to date.
Affiliations
- I have volunteered to serve as a Sunday school teacher on Sundays from September 2019 to October 2023 at La Casa Church, based in Nashville.
- I have volunteered to serve as a sound technician for church service on Sundays from September 2019 to September 2020 at La Casa Church, based in Nashville.
- I have volunteered to serve as a college campus leader, where I organized events, games, and led different college girls groups at La Casa Church, based in Nashville.
- I currently volunteer to serve as a hospitality usher on Sundays at All Saints Church, based in Nashville.
References
References available upon request.
Education and Training
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Highest Referrals to ADP Payroll Partner for Small Businesses
Consistently ranked as top referrer for ADP Payroll Partner, facilitating payroll solution adoption for 15+ small businesses and driving improved compliance and efficiency outcomes.
Achieved #1 referral status to ADP Payroll Partner for small businesses by onboarding 15+ clients across industries, reducing payroll processing errors and enhancing client satisfaction.
Timeline
Personal Banker
Wells Fargo Bank, N.A.
03.2023 - Current
Barista
Starbucks
08.2019 - 11.2022
Bachelor of Science - Business Administration And Management
The University of Tennessee - Knoxville
Associate of Applied Science - Economics
Columbia State Community College
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