Lakshmi Sabari Sai
Sundrapuram, Madukarai Main Road,Coimbatore
Summary
Administrative professional with over 10 years of experience, holding a diploma in cabin crew and aviation training, complemented by a Bachelor of Business Administration and a medical coding certificate. Proven expertise includes over 5 years in the airline industry and 6 years as an Administrative Coordinator in Qatar, alongside a solid foundation in home-based tutoring and e-commerce support. Eager to leverage a diverse skill set within a reputable organization prioritizing growth and development. Committed to driving organizational success while achieving personal fulfillment through effective contributions.
Overview
1
1
Certification
18
18
years of professional experience
Work History
Administrative Coordinator
PH Consultants
Qatar
03.2020 - 02.2026
- Orchestrated scheduling of manpower supply and follow-up onboarding procedures to enhance communication in visa handling.
- Developed and maintained comprehensive filing systems to enhance document retrieval efficiency.
- Assisted in the recruitment process by screening resumes, scheduling interviews, and facilitating onboarding activities for new hires.
- Managed calendars, scheduled appointments, and coordinated travel arrangements for senior staff members.
- Improved customer satisfaction through prompt and professional handling of inquiries and concerns.
- Answered phone calls and responded to inquiries from customers, vendors and other external contacts.
- Maintained a well-organized filing system to ensure easy access to important records and documents.
- Provided backup to front desk to step in to assist with various tasks whenever employee was absent or at lunch.
Cargo Reservation Officer
Spencer’s Travel Service Ltd
Chennai, INDIA
10.2011 - 03.2012
- Managed workforce performance monitoring to enhance productivity and encourage employee achievement.
- Addressed customer inquiries and effectively resolved issues to improve overall service quality.
- Achieved smooth coordination of cargo reservation cancellations through proactive vendor and airline engagement. Delivered exceptional service by maintaining clear communication with vendors and customer airlines regarding cancellations.
Guest Service Agent
King Fisher Airlines
Chennai, INDIA
11.2007 - 09.2011
- Processed ticket sale transactions via mail order, will-call, cash and credit sale systems.
- Ticket Issue, Refund, & Reissue.
- Invoicing cash, Corporate and credit cards.
- Interact with the walk-in clients and understand their travel needs, whether they want to travel for leisure, relaxation, business or education.
- Plays an active role during flight delays and disruptions whilst ensuring that our guests are cared for most appropriately.
- Meets and greets guests- our business class, one world member paying special attention to those with special needs
Education
High School Diploma -
Frank Finn Institute of Airhostess Training
Chennai, INDIA01-2007
Advance medical coding certification -
Thought Flows Medical Coding and CPC training Academy
Coimbatore, INDIA01-2022
BBA - Business Administration
Annamalai University
Chennai, INDIA01-2012
Skills
- Proficient in airline operations with five years of experience
- Proficient in administrative tasks with 6 years in Qatar
- Notable experience in managing ticket offices, leisure travel, and cargo reservations
- Good knowledge and capability to interact with the public and individuals from diverse backgrounds
- A dedicated professional in managing responsibilities and accountable for both positive and negative client feedback
- Possesses an excellent speaking voice along with a well-groomed appearance
- Home based Tutoring services for kindergarten children
- Remote backend support for e-commerce businesses
- Fluent in both English and Tamil
Certification
- Completed Amadeus Reservation Training.
- Qualified in the ORYX Cargo Reservation System by Qatar Airways Reservation.
- Basic Airport Handling Course- Kingfisher Airlines at Mumbai.
- Advance Reservation & Ticketing Domestic and International – Sabre - Kingfisher Airlines, at Mumbai.
- Aviation Security Awareness Training Program-Kingfisher Airlines at Mumbai.
- Basic Dangerous Goods Regulations Training for Passenger Handling Staff - Kingfisher Airlines at Mumbai.
Languages
Fluent in both English and Tamil.
Timeline
Administrative Coordinator
PH Consultants
03.2020 - 02.2026
Cargo Reservation Officer
Spencer’s Travel Service Ltd
10.2011 - 03.2012
Guest Service Agent
King Fisher Airlines
11.2007 - 09.2011
High School Diploma -
Frank Finn Institute of Airhostess Training
Advance medical coding certification -
Thought Flows Medical Coding and CPC training Academy
BBA - Business Administration
Annamalai University