Veteran and service focused Food and Beverage Manager successful at improving operations through efficiency updates, cost control strategies, and profit management optimization. Excellent communication, planning, and conflict resolution skills.
Overview
14
14
years of professional experience
Work History
Restaurant Manager
Kayne Prime
12.2023 - Current
$15 million in annual sales with over 100 employees
Manage daily operations to ensure a high level of efficiency, consistency, and quality in both food and service
Carefully interview, select, and train staff through 10 week server training program
Support staff AOR
Met, greet, and encourage feedback from guests through recovery and leadership communication
Assist with budgeting and comp analysis
Promote a positive work environment with proactive conflict resolution, daily staff huddle, and open door policy
Track daily sales transactions and invoices for accurate and updated financial reporting
Conduct performance evaluations for staff members, identifying areas of improvement through mentorship program while recognizing outstanding achievements as well
General Manager
Zeppelin, BLF Management
07.2022 - 10.2023
General Manager of Zeppelin and Moonshot Coffee Shop
Measure productivity and goals by monitoring sales, cost, and labor
Oversee food and beverage costs and purchases
Investigate, respond, and resolve all complaints in a timely manner
Quality control over all products preparation and presentation according to company stands
Monitor compliance with Health Dept, Fire, and TABC as well as facility maintenance
Decreased labor by organizing and directing training to increase efficiency and service
Increase in sales and check average
Restaurant Manager
Deacon's, A.Marshall Hospitality
01.2019 - 08.2020
Beverage Management AOR
Developed training and SOPs
Aggressively sourced, recruited, and trained talent
Led daily pre-shift meetings to encourage communication and staff education
Partnered with vendors for ticketed events and staff classrooms
Scheduled based optimized labor according to forecasted business and private events
Beverage menu creation and planning
Floor and Operations Manager
Met and exceeded the company's highest year-to-date sales
Bar Lead
Martin's BBQ Joint Downtown
11.2016 - 01.2019
Trained new hires according to company policy
Participated in quarterly meetings to strategize sales growth and opportunities
Assisted in creating SOPs for the bar team and seasonal cocktails
Training Team Member
Flying Saucer
11.2013 - 09.2015
Taught 8 classrooms per new hire
Performed 9 test, verbal skill out, and floor skill out per new hire
Assistant General Manager
Sperry's Steakhouse
01.2011 - 02.2013
Opened 3 new stores across 2 states as Training Manager
Floor and Operations Manager
Marketing Manager
Event Sales and Private Dining Manager
Education
Bachelor of Science -
Middle Tennessee State University
Murfreesboro, TN
2011
Skills
Motivational leadership and team building
Scheduling, financial, reservation, and business management platforms
FOH and BOH operations
Recruiting, Hiring, Training, and Termination
Financial and budget planning
Scheduling and labor cost
Menu development and cost management
Organized with great attention to detail
Facility maintenance
Guest recovery
Marketing and public relations
Developing standard operating procedures
Timeline
Restaurant Manager
Kayne Prime
12.2023 - Current
General Manager
Zeppelin, BLF Management
07.2022 - 10.2023
Restaurant Manager
Deacon's, A.Marshall Hospitality
01.2019 - 08.2020
Bar Lead
Martin's BBQ Joint Downtown
11.2016 - 01.2019
Training Team Member
Flying Saucer
11.2013 - 09.2015
Assistant General Manager
Sperry's Steakhouse
01.2011 - 02.2013
Bachelor of Science -
Middle Tennessee State University
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