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Associate Principal Engineer

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Dynamic and results-oriented professional with extensive experience in customer support and technical troubleshooting, notably at HealthStream. Excels in SaaS delivery, CRM software utilization, and customer service excellence, significantly enhancing client satisfaction and delight. Proven track record of achievements, including a Top Producer award, underlines a commitment to excellence and a deep understanding of HealthStream products and client needs.

Results-driven Implementation Project Manager committed to reengineering and delivering consistent and strategic end-to-end business process solutions. Analytical professional well-versed in coordinating and prioritizing project tasks, managing timelines and maintaining project plans to communicate status to clients and senior management. Offering 6 years of vast experience in successful project completion. Communicative leader with proven track record of proactively identifying and resolving problems with creative solutions.

Resourceful professional with successful track record in developing web apps and features. Possesses solid knowledge of HTML, CSS, JavaScript, React and other modern tools with ability to quickly learn new technologies. Demonstrated success in identifying and resolving complex code issues.


Experienced with managing maintenance operations and optimizing equipment performance. Utilizes preventive maintenance programs and efficient troubleshooting techniques to reduce downtime. Knowledge of team leadership and effective communication to achieve operational goals.

Detail-oriented and cleared (TS/SCI) professional with a robust background in risk mitigation and operations management. Known for strong problem-solving abilities and adaptability. Eager to leverage strategic insights and organizational skills to drive impactful results in diverse team settings.

Dynamic National Sales Manager with a proven track record at Priority Lighting, excelling in sales leadership and contract negotiations. Achieved consistent revenue growth through strategic planning and effective communication, enhancing client retention and satisfaction. Skilled in developing tailored solutions and fostering key account management, driving long-term business success.

Dedicated Automotive Lube Technician at Hendrick Automotive Group with strong problem-solving skills and expertise in vehicle inspections. Successfully conducted thorough fluid checks and collaborated with team members to enhance service efficiency. Proven ability to identify potential issues, ensuring optimal vehicle performance and customer satisfaction.
Have done a few bigger jobs such as axel replacement, oil pans, calipers struts etc.

Customer-focused and data-driven Tier 2 Customer Support Specialist with proven experience in auditing and troubleshooting.

Extensive knowledge of Canopy's software.

Savvy expert experienced in troubleshooting computer hardware and software issues in customer-focused environments. Possesses comprehensive knowledge of standard operating systems, networking protocols and technical support procedures. Skilled in identifying and resolving complex technical problems. Nine years of experience in contact center operations working with customers over phone, email, and chat. Multitasks and thinks critically and analytically to problem solve and produce satisfied customers.

Results-driven IT professional with a background in web development and technical support, seeking a challenging role in IT and web development. Proven ability to troubleshoot complex technical issues, collaborate across departments, and contribute to the enhancement of applications and infrastructure. Excited to leverage my skills to drive innovation and deliver exceptional solutions.

Sabrina Baskerville

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Tier 2 Customer Support Specialist

Personal Care Assistant

Sales and Service Associate

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Some College (No Degree) - Communications

Some College (No Degree) - Communications

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Tier 2 Customer Support Specialist

Personal Care Assistant

Sales and Service Associate

Some College (No Degree) - Communications

Some College (No Degree) - Communications

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