SABRINA D. BROADNAX
Millington
Summary
Dedicated and energetic Customer Service Representative with over 5 years of experience resolving complex customer issues across healthcare, retail, finance, and insurance sectors. Recognized for professionalism, attention to detail, and strong communication skills. Adept at managing administrative responsibilities, ensuring compliance, and fostering positive client relationships.
Overview
10
10
years of professional experience
Work History
Admissions Representative Finance
Baptist Memorial Hospital Collierville
Collierville, TN
08.2025 - Current
- Registers patients accurately, efficiently and professionally to ensure data base integrity and facilitate claims processing.
- Applies financial screening guidelines to ensure proper procedures are followed in obtaining upfront collections for the specific facility.
- Strives to expedite patient flow through prompt and courteous service.
- Completes assigned goals
- Performs other duties as assigned, to include health screening.
Coordinator, Customer Service
Baptist Memorial Group - BMG Clinics
Memphis, TN
04.2025 - 08.2025
- Verifies insurance and communicates regularly with carriers and regulatory agencies for reimbursement.
- Maintains accurate and timely billing information; reconciles charges and payments daily.
- Schedules appointments and processes internal controls for daily/monthly closeout and cash balancing.
- Promotes customer satisfaction with a professional, courteous demeanor in both verbal and non-verbal communication.
- Maintains knowledge of insurance co-pays, deductibles, and worker’s compensation protocols.
- Answers telephones and manages messages promptly to maintain workflow and responsiveness.
- Coordinates demographic and medical data entry; collects appropriate fees at time of service.
- Assists patients with financial counseling when necessary.
- Maintains organized and confidential records; supports clinic operations through compliance with corporate policies.
- Completes goals and tasks as assigned by the Clinic Manager in a timely manner.
Customer Service Representative
The Home Depot USA
01.2022 - 04.2025
- Handled high-volume inbound calls regarding online and in-store orders.
- Supported appliance delivery logistics and customer scheduling.
- Resolved customer concerns with professionalism and escalated complex issues when necessary.
- Processed payments and promoted additional value-added services.
Medical Staff Office Assistant
Tenet Healthcare
02.2021 - 01.2022
- Managed physician and allied health professional files.
- Responded to calls and emails; maintained departmental records and documentation.
- Organized office operations, tracked provider payments, and coordinated supplies for medical floors.
Consumer Relations Advocate
Advanced Services Inc.
06.2019 - 10.2020
- Assisted GE Appliance customers with service needs and product issues.
- Advocated across departments to resolve service complaints fairly.
- Documented interactions and ensured consistent service quality.
Service Center Representative
Sedgwick
03.2017 - 01.2019
- Educated claimants on benefits and processed accurate claim entries.
- Routed claims to appropriate handlers; ensured compliance with company policies.
Call Center Representative
Regions Bank Contact Center
11.2015 - 05.2016
- Resolved banking issues and inquiries to ensure customer satisfaction.
- Provided knowledgeable support on various banking products and services.
Education
High School Diploma - undefined
Millington Central High School
Millington, TN01.2005
Skills
- Microsoft Office Suite (Word, Excel, PowerPoint)
- Customer Relationship Management
- Insurance & Billing Systems
- Conflict Resolution
- Medical & Financial Data Entry
- Strategic Planning & Workflow Optimization
- Excellent Verbal and Written Communication
Timeline
Admissions Representative Finance
Baptist Memorial Hospital Collierville
08.2025 - Current
Coordinator, Customer Service
Baptist Memorial Group - BMG Clinics
04.2025 - 08.2025
Customer Service Representative
The Home Depot USA
01.2022 - 04.2025
Medical Staff Office Assistant
Tenet Healthcare
02.2021 - 01.2022
Consumer Relations Advocate
Advanced Services Inc.
06.2019 - 10.2020
Service Center Representative
Sedgwick
03.2017 - 01.2019
Call Center Representative
Regions Bank Contact Center
11.2015 - 05.2016
High School Diploma - undefined
Millington Central High School