Business Process Re-engineering
Led the team performing Business Process Re-engineering for Source to Pay and Logistics processes for a listed capital equipment manufacturing company (Turnover of INR 4500+ crore). The project aimed to ensure robust processes resulting in a 50% reduction in manpower.
- Managed a large-scale project involving three cross-functional EY teams: People Consulting, Performance Improvement (PI), and Business Consulting.
- Directed workstream 1, focusing on understanding the as-is process, identifying areas of automation, digitization, and redundant steps, and developing the "To-be" process leveraging EY’s industry best practices knowledge repository.
- Delivered a comprehensive Business Requirement Document (BRD) to support the company's migration from Oracle to RAMCO, detailing system functionalities, controls, and workarounds where necessary.
- Collaborated across cross-functional teams within the company, enhancing insights into skill sets and honing communication and client management skills.
- Achieved the project target with a 56% manpower reduction, surpassing expectations.
Internal Audit
Led a 20-member Internal Audit team deployed in India's largest healthcare service provider (turnover of INR 7200+ crore). Conducted internal audits of 35 units, including 7 JVs with separate audit committees, covering areas such as doctor payments (including locum doctors), continuum of care, procurement (central and local), medical records maintenance, fixed assets, HR & payroll, contract labour, control accounts review, billing, and outsourced services.
- Managed complex stakeholder interactions with top management, requiring multiple rounds of discussions.
- Ensured timely delivery despite the engagement's scale and complexity, involving numerous units and stakeholders.
- Identified critical control lapses, providing recommendations that resulted in significant cost savings for the company.