Sadie Hart

• Enhanced customer satisfaction by addressing inquiries and resolving issues promptly.
• Reduced customer complaints by implementing new processes for issue escalation and resolution.
• Championed process improvements that led to reduced wait times for customers seeking assistance over the phone or via email.
• Organized regular team meetings to discuss performance goals, celebrate achievements, and strategize new approaches to enhance service delivery.
• Trained new team members on company policies, products, and services to provide consistent customer experiences.
• Conducted regular performance reviews to identify areas of improvement and implement corrective actions.
• Mentored junior staff members, fostering a collaborative work environment that prioritized teamwork and open communication.
• Resolved customer complaints while prioritizing customer satisfaction and loyalty.
• Took ownership of customer issues and followed problems through to resolution.
• Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
• Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.

Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.

Countdown tills, and self scan tills. Balanced the Accounting office. Over 1 million in revenue.

•Train on four separate systems to work.

• Assigned 4 clients to work down backlogs.

•Correspond with clients to resolve accounts.

• Managed a diverse portfolio of clients, ensuring timely support and personalized attention.
• Spearheaded initiatives aimed at improving internal workflows for better efficiency within the team.
• Established strong rapport with customers through proactive outreach efforts promoting long-lasting relationships.
• Facilitated seamless transitions during staff turnover periods by maintaining comprehensive documentation systems ensuring uninterrupted customer support.
• Medical record report.
• Credit balance report.
• Team setting.
• Work directly under Team Lead.
• 1 of 4 AR Reps, tested Claims Analysis position to become a permanent Corporate position.

:Assigned with Robert Half

: Projects to reduce AR.

:Make calls to multiple clients to gain back payments.

:Work down backlogs

:Process checks received

:Work in a Team setting

:Received a pay raise due to the high amount of AR reduced.

• Enhanced customer satisfaction by addressing inquiries and resolving issues promptly.
• Reduced customer complaints by implementing new processes for issue escalation and resolution.
• Championed process improvements that led to reduced wait times for customers seeking assistance over the phone or via email.
• Organized regular team meetings to discuss performance goals, celebrate achievements, and strategize new approaches to enhance service delivery.
• Trained new team members on company policies, products, and services to provide consistent customer experiences.
• Conducted regular performance reviews to identify areas of improvement and implement corrective actions.
• Mentored junior staff members, fostering a collaborative work environment that prioritized teamwork and open communication.
• Resolved customer complaints while prioritizing customer satisfaction and loyalty.
• Took ownership of customer issues and followed problems through to resolution.
• Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
• Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.

Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.

Countdown tills, and self scan tills. Balanced the Accounting office. Over 1 million in revenue.