Said MATRI
Soukra
Summary
With a robust foundation in IT, I am eager to leverage my diverse experiences across various entities to further hone my professional skills through collaborative idea exchange with industry experts. I possess an unwavering commitment to learning, a readiness to shoulder increased responsibilities, and a drive to continuously enhance my skill set. I am excited about the prospect of contributing my energy and passion for challenge to a forward-thinking organization.
Overview
8
8
years of professional experience
Work History
Information Technology Technical Analyst
Segula Technologies
01.2023 - Current
- IT Troubleshooting A quick and effective problem solver that reduces system downtime.
- Support Management :Skilled in managing and tracking support tickets.
- System Testing: Carried out appropriate tests to ascertain safety and usability.
- Ticketing Systems: Worked on support activities utilising ticketing systems.
- Trend Analysis: Worked with IT unit in trend assessment and developing solutions before the problem occurs.
- User Support: Able to give full-range of user-support services and resolve issues.
- System Installation: Able to install the appropriate hardware or software as required.
- Remote Support: Provided effective support over the telephone and remotely and cleared the backlog.
IT Help Desk Administrator
Digi SUPPORT (Freelance)
09.2022 - 12.2023
- Specializes in orchestration, hardware and software maintenance
- Enhance cybersecurity by creating complex passwords, deploying antivirus and firewall software, and encrypting data
- Operate a customer-focused telephone help desk, providing clear guidance and support for hardware and software issues
- Install and configure desktops, laptops, and peripherals, and design solutions to meet customers' exact requirements
- Manage software lifecycle processes, including the deployment of new releases, patches and updates
- Strive to maintain an up-to-date computer fleet database and ensure accurate computer inventory management
Technical Support Agent
FORMACALL CENTER COMPANY
02.2019 - 11.2022
- Provide technical support to end users via phone, email, or in-person. Assist with hardware and software issues.
- Diagnose and resolve technical problems related to computers, printers, networks, and other IT equipment.
- Use a ticketing system to log and track issues, ensuring timely resolution and follow-up.
- Set up new hardware and software for users, including installing operating systems and necessary applications.
- Create, modify, and deactivate user accounts in various systems and platforms.
- Maintain clear documentation of issues and solutions, create user manuals, and update knowledge bases.
- Track IT assets and manage inventory of hardware and software resources.
Trainee IT Technician
TUNISIE TELECOM
01.2017 - 03.2017
- Provided comprehensive technical support to staff across various departments, including reception, catering, and administration, ensuring swift resolution of hardware and software issues
- Shadowed senior engineer to learn and apply effective troubleshooting techniques for enterprise applications such as reservation, room management, and billing systems
- Deployed on-site for immediate intervention, demonstrating agility and responsiveness to critical IT needs within the organization
Education
Computer Management Support Technician -
ÉCOLE DE FORMATION DES CADRES (E.F.C.)
01.2017
Fiber Optic Network Technician ( FOA ) -
NATECH TRAINING
01.2021
Skills
- Analytical skills
- Decision Making
- Ticket management
- Conflict Management
- Team Spirit
- Technical solutions
- Troubleshooting and diagnosis
- communicative
- Systems, Security and Network Analysis
- Teamwork and Collaboration
- Time Management
- Attention to Detail
Personal Information
- Date of Birth: 01/01/94
- Nationality: Tunisia
- Marital Status: Single
Languages
English
French
Arabic
Spanish
Timeline
Information Technology Technical Analyst
Segula Technologies
01.2023 - Current
IT Help Desk Administrator
Digi SUPPORT (Freelance)
09.2022 - 12.2023
Technical Support Agent
FORMACALL CENTER COMPANY
02.2019 - 11.2022
Trainee IT Technician
TUNISIE TELECOM
01.2017 - 03.2017
Computer Management Support Technician -
ÉCOLE DE FORMATION DES CADRES (E.F.C.)
Fiber Optic Network Technician ( FOA ) -
NATECH TRAINING
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