Music
Saif Eddine Bouali
Sales Representative
Tunis
Summary
Innovative Salesperson with a keen eye for progress, results-driven leader and visionary with excellent business acumen, communication and interpersonal skills. Seeking a position where i can develop, manage, and coordinate new business opportunities to meet company strategic plans for profitability, growth and market leadership. Achievements include expanding customer base and bringing in new sales revenue. Excellent customer service, research and conflict resolution skills. Flexible schedule and willingness to travel.
Overview
6
6
years of professional experience
1
1
year of post-secondary education
4
4
Languages
Work History
Sales Representative Team Leader
Eteacher Group, Tekkie Uni
Remote
03.2021 - Current
- Cold called perspective customers to determine product or service needs, ascertain timelines and identify decision-makers.
- Initiated contact with prospects and conducted follow-up calls to garner information and qualify leads.
- Built prospect lists of potential new customers through research and identification of business opportunities.
- Served as key team member in development of new client pipeline, resulting in 60% sales profit increase.
- Enhanced territory operations through successful cold-calling of area business leaders and establishing favorable contracts
Sales Specialist
Concorde Hotel Tunis
Tunis
02.2020 - 01.2021
- Showcased product features to customers and discussed technical details to overcome objections and lock in sales
- Visited customer locations to evaluate requirements, demonstrate product offerings and propose strategic solutions for diverse needs
- Established fair pricing structures and finalized contracts to complete purchase agreements with customers
Night Audit Supervisor
Residence Inn By Marriott Hotels
Kuwait City
01.2019 - 12.2019
- Generated daily reports to keep leadership informed about arrivals, departures and overall occupancy.
- Coordinated audit tasks among night shift team members to cover front desk operations.
- Investigated auditing discrepancies by reconciling cash drop and credit card transactions.
- Controlled cash and credit card payment transactions at front desk to successfully reduce errors.
Front Desk Agent
Sheraton Grand Doha Resort and Convention Hotel
Doha
08.2017 - 11.2018
- Used internal software to process reservations, check-ins and check-outs.
- Acquired in-depth knowledge of surrounding area to offer guests with information about dining options, entertainment and shopping activities.
- Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention.
- Responded swiftly to room requests and other inquiries made via establishment website, email or phone.
Guest Relation Agent
Sheraton Hotel, Marriott Hotels Group
Tunis
08.2016 - 08.2017
- Typed up professional business correspondence, reports and other documents.
- Engaged guests through upbeat conversation and personalized service.
- Compiled feedback to help management improve guest relations policies and prevent common conflicts.
- Answered multi-line telephone system to aid guests, direct callers and take messages.
Technical Support Representative
ORANGE CALL CENTER TUNIS
Tunis
06.2015 - 01.2016
- Provided Tier 1 IT support to non-technical internal users through desk side support services.
- Assisted customers in identifying issues and explained solutions to restore service and functionality.
- Responded promptly to incoming sales leads and requests for technical support.
Education
Certificate of Accomplishment - CPR
American Heart Association
Tunisia 05.2017 - 07.2017
Certificate of Accomplishment - English Language And Literature
Private School For English Language
Tunisia 10.2014 - 03.2015
Associate of Applied Science - Applied Mathematics
Ibn Sharaf High School
Kasserine, Tunisia 09.2013 - 07.2014
Skills
Hospitality service expertise
Interests
Football
Taekwondo
Timeline
Sales Representative Team Leader
Eteacher Group, Tekkie Uni
03.2021 - Current
Sales Specialist
Concorde Hotel Tunis
02.2020 - 01.2021
Night Audit Supervisor
Residence Inn By Marriott Hotels
01.2019 - 12.2019
Front Desk Agent
Sheraton Grand Doha Resort and Convention Hotel
08.2017 - 11.2018
Certificate of Accomplishment - CPR
American Heart Association
05.2017 - 07.2017
Guest Relation Agent
Sheraton Hotel, Marriott Hotels Group
08.2016 - 08.2017
Technical Support Representative
ORANGE CALL CENTER TUNIS
06.2015 - 01.2016
Certificate of Accomplishment - English Language And Literature
Private School For English Language
10.2014 - 03.2015
Associate of Applied Science - Applied Mathematics
Ibn Sharaf High School
09.2013 - 07.2014
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