SAIFEDDINE SGHAIER
WAITER
Sousse
Profil professionnel
Experienced professional in the hospitality industry, specializing in table service and customer relations. My goal is to contribute to delivering exceptional guest experiences by joining a reputable team in a distinguished establishment. With expertise in service coordination, customer care, and adherence to quality standards, I aim to create memorable dining moments while ensuring service efficiency.
Vue d'ensemble
4
4
Languages
2
2
years of post-secondary education
11
11
years of professional experience
Expérience
Waiter
Iberostar sélection diar el andalous
Sousse tunisia , Malta
2025.01 - Actuel
- Présentation de l'entreprise: Cruise Ship
- Participated in table setup (tablecloths, utensils, glasses) following MSC standards
- Organized and led team briefings to share important daily updates (special menus, events, reservations)
- Ensured availability and cleanliness of service equipment (trays, trolleys)
- Mastered menus and daily specials, providing detailed ingredient information and managing potential allergies while offering personalized recommendations
- Welcomed guests courteously, escorted them to their tables, and ensured a positive first impression
- Cruise Ship
Waiter
MSC GRANDIOSA
Malta Valletta , Tunisia
2024.04 - 2024.11
- Welcomed and guided passengers, provided information about menus, and addressed their requests professionally and courteously
- Served dishes and beverages at tables while ensuring smooth and prompt service
- Took orders clearly and accurately, noting special requests and customizations
- Cleaned and organized the dining area in preparation for the next service
Assistant Waiter
Bellevue Park Hotel
Sousse
2021.06 - 2022.06
- Greeted guests courteously and professionally, ensuring a positive first impression
- Took orders accurately and relayed special requests to the kitchen
- Served dishes and beverages promptly, maintaining presentation standards
- Ensured guest satisfaction throughout their dining experience and promptly resolved any issues
- Processed payments using the point-of-sale system
- Maintained a clean and organized work environment, adhering to hygiene and safety standards
Assistant Waiter
Iberostar Diar El Andalous Hotel
Sousse
2017.07 - 2020.11
- Prepared tables before service, ensuring clean and well-arranged utensils, dishware, and napkins
- Greeted guests and escorted them to their tables professionally
- Supported lead servers by delivering dishes and beverages to tables
- Ensured guests had everything they needed, such as water, bread, or condiments
- Cleared tables after service, adhering to hygiene guidelines while minimizing disruption for guests
- Communicated effectively with kitchen and floor staff to ensure seamless service
Assistant waiter
Tourisme Campany sousse north kantaoui
Sousse
2013.06 - 2016.12
- Greet and escort the customers to their table
- Set the tables
- Clear/clean the tables
- Deliver checks and collect bill payment
- Wipe the menu
Formation
Vocational Technician Certificate - Restaurant and Bar
North Sousse Hospitality School
Sousse 2011.09 - 2013.05
Compétences
- Outstanding customer service
- Adherence to hygiene and food safety standards
- Resolving complaints professionally
- Team collaboration and coordination with the kitchen
- Order taking and payment handling
- Polished presentation and attention to detail
Langues
Arabic
Courant
French
Intermédiaire (B1)
English
Intermédiaire (B1)
German
Élémentaire (A2)
Informations complémentaires
- Théâtre
- Musique
Chronologie
Waiter
Iberostar sélection diar el andalous
2025.01 - Actuel
Waiter
MSC GRANDIOSA
2024.04 - 2024.11
Assistant Waiter
Bellevue Park Hotel
2021.06 - 2022.06
Assistant Waiter
Iberostar Diar El Andalous Hotel
2017.07 - 2020.11
Assistant waiter
Tourisme Campany sousse north kantaoui
2013.06 - 2016.12
Vocational Technician Certificate - Restaurant and Bar
North Sousse Hospitality School
2011.09 - 2013.05