Saketh Madupalli
Memphis
Summary
- 9+ Years of experience as a salesforce Developer and Administrator. Developed application based on apex triggers, visual force pages, Integrations with APIs, Lightning Web Components (LWCs).
- Extensive experience with Salesforce Sales and Service Cloud.
- Intensively worked on Automating the business process like Auto Approvals, Automatic Lead conversions, Case Management to enrich the client business.
- Worked with IT and Business Stakeholders closely for design, mapping system attributes, identifying roadblocks & execution.
- Worked on Configuration part on salesforce like profiles, permission sets, roles, formula fields, validation rules, process builder creation, workflow updates and lighting flows for greater maintenance.
- Experienced in working with Agile/Scrum environment, Iterative software development methodologies. Well versed with all phases of SDLC like requirements gathering, analysis, design, development, testing and deployment, and documenting.
- A versatile Project Management and Leadership experience as managed teams by onboarding new team members, assigning work, providing feedback and coaching, resolving conflicts, promoting collaboration, setting performance goals and expectations for individuals or teams and providing ongoing feedback and performance evaluations.
- Good at Requirement Gathering and translating them to design. Involved in all phases of Software lifecycle from Business Analysis, Requirements gathering, Design, Development , Testing ,marketing operations and Technical support.
- Good communication and inter-personal skills, accustomed to working in both large and small team environments.
- Strong analytical and troubleshooting skills to identify and resolve issues efficiently.
- Experience in documentation of Business Functional Requirement Document (BFRD) and User Manuals, creating user stories in Jira and providing estimations to them.
- Experience in release management activities and coordinated with different teams for smooth deployment in Production environment.
- Having worked in the rigorous paradigms of CI/CD Process .
- Worked with CPQ on sales cloud in eCommerce and Health care sectors.
- Good experience with Data migration and Data updating using Data loader tool in Salesforce.com.
- Well versed with the process of detailed analysis of business and technical requirements and craving to the solution by customizing various objects of Salesforce and using other Platform based technologies like Visual force Pages, Java Script & Apex Triggers. Experience in front-end development using HTML, Java Script, CSS.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Salesforce Consultant
CVS Pharmacy
10.2023 - Current
- Implemented Salesforce Sales Cloud to smooth out deals cycles and improve efficiency.
- Reduce Technical Debt, Data Cleanup, Governance Strategy, Security Optimization
- Worked on Configuration of Service Cloud features including Enhanced WhatsApp, Email to Case, Omni Channel, Knowledge Management, Chatter, BOT, reports and SSO configuration.
- Highly skilled at analyzing technical concepts and making the customers understand by translating it to PBL (Plain Business Language).
- Worked on creating service channels to route the incoming chat to the agents based on their skill set
- Worked on configuring and manage automation processes using flows and process builders.
- Provided insights into customer service performance through dashboards and reports, helping organization make data-driven decisions to improve service quality.
- Configured Omni Channel skill based routing to route the cases to the respective agents based on their skill set
- Exceptional knowledge implementing Salesforce Data Security Model by utilizing key aspects of Salesforce’s data security model like Role-Based Access Control(RBAC), Organization-Wide Defaults (OWD), Sharing Rules, Role Hierarchy, Field-Level Security (FLS), Record-Level Security, Data Encryption, Audit Trails and Monitoring.
- Configured Routing Configurations to route incoming Web Cases, Live Chats and Whatsapp Chats to the most available agents in the real time.
- Onboarded agents, supervisors and Business admins using Access Management Platform and assigned required skills for them in order to assist the customers based on their skillset.
- Configured Dialogs, Rules and invoked Flows and invoked Flows and Apex method in the Einstein Bot as per the business requirements.
- Exceptional skills in mapping business requirements into technical features.
- Created Intent Sets and Utterances and invoked them in the dialogs in the Einstein Bot.
- Trained Einstein Bot to better understand the customer questions.
- Configured Images, Youtube videos, Text hyperlinks in the Einstein Bot dialogs.
- Created Chat Buttons in order to place the Einstein bot Button on the clients website to support the customers.
- Abundant knowledge of Salesforce Products and features, capabilities, usage and methods of deployments.
- Expertise in project leadership by leading cross-functional teams providing resolutions to all salesforce needs for my customers.
- Led cross-functional teams through the entire project lifecycle, from requirement gathering to post-implementation support, ensuring on-time and within-budget delivery of Salesforce solutions.
Salesforce CPQ Business System Analyst
Mandiant Inc
12.2021 - 09.2023
- Worked on salesforce CPQ quoting process
- Worked in salesforce quote to cash functionality like Opportunities, Quotes Price rule, Product configurations, Orders and contracts
- Provide production support for sales teams
- Worked with various phases of requirement gathering, designing and implementation of user stories
- Designed high level customized visual force pages using extension controllers, custom controllers and standard controllers and used them in Quote Templates based on client requirements.
- Supported various LWC components based on the customer requirement like search component and data table component
- Document every aspect of an application or system as a reference for future maintenance and upgrades.
- Automate and Simplify Quoting – Outline current sales processes, identify and address pain points in the current system and architect a future solution that is user friendly, tailored for different sales process and scalable.
- Design a framework to identify set of deals that do not need manual intervention from Order Management team by automating deal close, provisioning and invoicing.
- Implement different lightning flows like screen flows, Triggered flow, auto launched and scheduled flows for various scenarios based on the client requirement
- Developed different pricing using percent total, Calculator plugins, block pricing, filter rules and discount pricing
- Created Apex Classes, Test Methods, custom objects, custom Fields, formula fields, roll-up summary fields, Validation Rules, workflow rules, Email templates, Record Types and Page layouts
- Developed parallel and hierarchical Approval processes on Quotes using Advanced Approvals
- Set up various users for approvals and migrated the data to production without any issues
- Moved all the approval processes to different orgs using data loader and salesforce import tools
- Developed various Apex Triggers, Apex Classes, Controllers and Extensions for various needs in the application
- Implemented Test Classes for successful deployment to production org
- Performing sandbox refresh after every quarter end
- Worked on development and deployment of lighting components, quote documents
- Worked on different sandbox environments to develop and test the changes as per the business requirement and acceptance criteria.
Salesforce Administrator/Developer
The Florida Bar.
06.2017 - 11.2021
- Worked on customization of Service cloud schema by customizing standard objects like Cases, Activities and also created custom objects and fields
- Created Queues, Profiles, Permission sets, and defined sharing settings, organization-wide defaults to restrict/extend the access, role hierarchy, and field level security to restrict the access and security in the system
- Collected business requirements, functional specifications and prepared use cases with estimated efforts to complete them
- Developed a new deployment process using GIT version control systems, Jenkins and change sets
- Created custom Reports, Dashboards, Email templates in HTML and Visual Force for better understanding on the sales process
- Developed Batch Apex classes and scheduled those using Apex Schedulable classes
- Created Workflows for field updates, send Email Alerts, Time dependent actions, approvals in the hierarchy for automating the process in business
- Developed Apex Classes, Controller Classes, SOQL Queries, Extension Classes, Apex Triggers to get the better response from the system
- Created Custom Objects, Fields, Page Layouts, validation rules, Field Dependencies, record types, Field Sets in a better and simplified Architecture
- Worked on Web services (Rest API) to integrate salesforce with legacy systems
- Developed the interactable UI system with Lightning Web Components (LWCs) by embedding lightning flow screens
- Used Change sets and Jenkins to deploy changes from one org to another org by acting as release train
- Worked with Developers and Product Owners of different teams to integrate the System with Legacy system
- Co-ordinated and worked with offshore team and other client teams to resolve production issues by setting up high quality war rooms
- Worked on Eclipse IDE using Force.com plugin and used Data loader to import and export data to and from Salesforce.com.
Salesforce Administrator
Optum Inc
08.2016 - 05.2017
- Actively involved in creating an application that captures the user details through Java and then integrating it to the salesforce in back and forth communication
- In service cloud, Used escalation rules, auto approval rules, case management rules, queues and assignment rules to automate the business process
- Worked on SFDC development using Apex classes and Triggers, Visual Force, Force.com IDE, SOQL, SOSL
- Developed Visual Force Pages and used standard, Custom Controllers and controller extension
- Developed various Apex Triggers, Batch Apex, Scheduler classes and worked on developing code considering Governor Limits and improving code coverage
- Worked on various requirements to export the records using SOQL and SOSL queries using Workbench
- Created Custom Objects and defined lookup and master-detail relationships on the objects
- Also, created junction objects to establish many-many connectivity among objects
- Analyzed business needs, distinguish between needs and wants, identify gaps between business needs and standard application functionality
- Worked with business users in assisting for UATs and documentation
- Used Data Loader for insert, update, and bulk import or export of data from Salesforce.com involving Service and Sales Cloud Objects
- Used it to read, extract, and load data from comma separated values (CSV) files
- Created manual Test Cases in Rally for various User Stories based on Sprint plan
- Tested on various salesforce.com standard objects like Accounts, Contacts, Leads, Campaigns, Reports and Opportunities
- Reporting, tracking, and determining the priority of reporting bugs in JIRA
- Creating and executing test Plans, Test cases, Test cycles within JIRA
- Assigning tasks/Test cycles to testing team
- Designed, Implemented, and deployed the Custom objects, Page layouts, Custom tabs, and Components to suit to the needs of the application
- Used GitHub as version control tool
- Provided ongoing Salesforce.com maintenance and administration services including periodic cleansing, custom objects and workflows
- QA in the project managing and advising offshore QA Analysts on the project
- Developing and Designing custom user-interface using Visual force pages along with HTML, CSS, JavaScript and writing custom classes to support these pages in salesforce.
Salesforce Analyst
Model N
08.2015 - 07.2016
- In CPQ, worked on Approval Process, on Cart page and also involved in setting up of Products, Price List
- In the Approval Process, based on criteria, it needs to trigger the right approvals
- On Cart page, worked on setting up the initial landing page and adding rebates to the products and adding add-on products automatically based on the type of products selected
- Experienced in working with Revvy CPQ along with Sales Cloud
- Worked extensively on Renewals part and Quote creation for the end users
- Debug Apex scripts using Debug Logs and System Log Console to catch Exceptions that are coming with managed package
- Deployed Apex using Force.com IDE, Force.com Migration Tool with different version control systems
- Used pick lists, dependent pick lists and implemented search functionality in picks lists and auto refresh and auto search on selecting pick list
- Worked with Auto approvals and with the cart loading page with required discounts on CPQ
- Designed Validation rules along with Roll up summary Fields to maintain Data quality and consistency
- Involved in various activities of the project, like information gathering, analyzing the information and documenting the functional and non-functional requirements
- Worked with various salesforce.com standard and custom objects like Accounts, Contacts, Leads, Campaigns, Marketing, Reports, and Dashboards
- Designed, and developed Apex Triggers for various functional needs in the application and worked in improving existing Apex code.
Education
Master of Science - Civil Engineering
University of Hartford
West Hartford, CT05.2015
Skills
- Self-Starter
- Team Player
- GitHub
- Lighting Flows
- REST/SOAP API
- LWC
- Apex Data Loader
- JIRA, RALLY
- Production support
- Salesforce CPQ (Steel Brick) and Revvy CPQ
- Forcecom Workbench
- Agile development methodologies
- Sales Cloud Expertise
- Service Cloud Expertise
- Business Analysis
- Stakeholder Management
- Solution Design
- User Training
- Process Automation
- Requirements Gathering
- Workflow Management
- Data Migration
- Custom Reporting
Certification
- Salesforce Certified Administrator
- Salesforce Certified Advance Administrator
- Salesforce Certified Platform Developer 1
- Salesforce Certified App Builder
- Salesforce certified Sales Cloud Consultant.
- Salesforce Certified CPQ specialist (https://trailhead.salesforce.com/en/credentials/certification-detail-print/?searchString=6bXKxmG5CyFO00ds24ey9qfl/JAK00mdtBLMkoH0IkD58H1bKa0iNrD+J4ldAfgJ)
Timeline
Salesforce Consultant
CVS Pharmacy
10.2023 - Current
Salesforce CPQ Business System Analyst
Mandiant Inc
12.2021 - 09.2023
Salesforce Administrator/Developer
The Florida Bar.
06.2017 - 11.2021
Salesforce Administrator
Optum Inc
08.2016 - 05.2017
Salesforce Analyst
Model N
08.2015 - 07.2016
Master of Science - Civil Engineering
University of Hartford
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