SAKTHI KUMARAN R K
Chennai
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Having 6+ years’ strong experience in IT Technical / Infra Support and managing server infrastructures in Datacenter operations across Linux, Windows, cloud platforms and project related supports and effectively plan, install, configure and optimize IT infrastructures to achieve high availability and performance.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Network Security Engineer
PERSISTENT SYSTEMS
04.2023 - 07.2024
- Part of Transformation and Transition Team, for Zscaler Practice
- Skilled with SASE, SSE, ZTNA, SWG, CASB, DLP and FWaaS (Cloud Firewall)
- Hands-On experience with ZIA, ZPA, ZDX, Including Web DLP, Sandbox, NSS, ATP, Mobile Controls, Browser Controls, PAC file configuration, CIPA, Safe Search, SIPA, App Onboarding, LSS, App Profile and Forwarding Profile Configurations
- As an SME in Zscaler, I am accountable for Major Outages, Break Fix, Escalated Triage and Troubleshoot, Change Management, Problem Management, and providing RCA
- Did ZIA Implentation of a Application, Testing, Software based company
- Being into Security Practice, we create New Offerings, Enablement Sessions and SASE Battlecards.
IT Support Engineer
BORN ECOMMERCE PVT LTD (A Tech Mahindra Company)
03.2020 - 02.2023
- Providing Technical support for IT related issues to User’s
- Working on Windows, MAC and Linux operating system’s
- Configuring Inbound and Outbound rules in Firewall, Installing and monitoring AlienVault tool for servers and end-users machines
- Managing a Zscaler Admin Console for URL monitoring and URL whitelisting
- Creating a rule in Zscaler for project related and whitelist the URL’s & IP’s
- Worked on Migration with TechM , Data/Agents/Users Migrations and console activities
- Configuring laptops and Desktop into Organization Domain for users and project related setup for each team
- Creating users in Active Directory and G suite and troubleshooting the AD Level issues
- Active Directory - User creation, Group policy, Devices, OU, Servers share folder access
- Office365 Admin Panel - User creation and Group creation, providing User license on basics need, experience with supporting anti-spam filtering, logging and email tracking and transport rules, Enabled MFA authentication for all office365 Users
- Worked on Azure Administrator console to create users and groups for integrations
- Troubleshooting LAN/WAN and Internet connectivity issues
- Configuring and Administering Active Directory, DHCP, DNS management, TCP/IP,Group polices Mail Server management
- Worked on Amazon Web Services (EC2, S3, IAM, Cloud watch)
- Worked on Network Security solutions like Antivirus, intrusion detection, VPN, Data Recovery, Backup Solutions and firewall etc
- Server Maintenance - Managing and Monitoring of Windows 2019 , 2008 & 2012, Monitoring services from Server and Server log report, monitoring server Data and Data backup
- Working on Hardware and Software related issue and find solutions
- Ticketing and Collaboration: Atlassian Jira, Slack, Rediff mail, LogmeIN, RT Glance, Google Services.
IT Support Engineer
Bharat Services Ltd. (A Spice Global Venture)
06.2018 - 12.2019
- Working with Linux and windows servers
- Working in HP Proliant DL380 storage server, DL580, DL585, ML370 servers
- Installation and troubleshooting for project setup/projects related issues
- Troubleshooting LAN/WAN and Internet connectivity issues
- IP/Subnet configuration with Static or DHCP assigned IP Address
- DNS Setup
- Agents’ creation for 139 calls in CCT servers
- Maintenance of NORTEL PBX Option 81C functionalities like VGMC card, Line Side E1 card, PRI card and basic level troubleshooting, working with Linux and windows servers
- Monitoring & taking health check status of all servers- CCMS, CCT, AP, NCR, DC, REA, Oracle and CRM
- Maintaining NORTEL and MPS1000 application and hardware troubleshooting
- Maintenance of Symposium 6.0, configuring the supervisors, agents and making changes in it
- Interacting with ISP in case of any Link related problems and responsibility to resolve link issues
- Working in Nortel PBX Option 81C & MPS IVR Products and Linux servers
- Ability to grasp new technologies and tools quickly and apply them in projects.
Education
B.TECH, 1st Class - Electronics & Communication Engineering
BHARATH UNIVERSITY
01.2018
Diploma, 2nd Class - Electrical & Electronics Engineering
SREE KRISHNA POLYTECHNIC
01.2012
S.S.L.C - State Board
RKM(South) T.Nagar
01.2008
Skills
- Zscaler
- Active Directory
- O365 Admin Console
- Azure Basics
- AWS Basics
- Networking
- VMware / vSphere
- Intune Management
- G-suite Admin Panel
- SAPPHIRE for Asset inventory management
- Secpod for Policy management
- Trend Micro / McAfee for Encryption and Antivirus
- Firewall : Sonicwall / Fortinet
- Fire EYE for Malware Monitoring Activities
- Admin access to all Application Consoles
- Network Environment Installation
- Customer Support
- System Analysis & Troubleshooting
- Protocol Maintenance
- System Backup & Data Management
- Configuration & Utility Modification
- Problem Ticket Monitoring
- Hardware & Firmware Upgradation
- Application Maintenance & Auditing
- Firewalls
Certification
- ZScaler Internet Access (ZIA) Certified Administrator
- ZScaler Private Access (ZIA) Certified Administrator
- ZScaler Digital Experience (ZIA) Certified Administrator
- ZIA Delivery Specialist
- ZPA Delivery Specialist
- Zscaler for user (EDU 200)
- Zscaler for user (EDU 202)
Languages
Tamil, English
Personal Information
- Father's Name: Mr. R.Kolappa Dhas
- Mother's Name: Mrs. K. Sudha
- Date of Birth: 07/31/93
- Nationality: Indian
- Marital Status: Married
Disclaimer
If I’m given an opportunity to work in your esteemed organization, I'll discharge my sincere duties to my superiors and your organization satisfactorily. I hereby declare that the information furnished above is true to the best of my knowledge.
Timeline
Network Security Engineer
PERSISTENT SYSTEMS
04.2023 - 07.2024
IT Support Engineer
BORN ECOMMERCE PVT LTD (A Tech Mahindra Company)
03.2020 - 02.2023
IT Support Engineer
Bharat Services Ltd. (A Spice Global Venture)
06.2018 - 12.2019
B.TECH, 1st Class - Electronics & Communication Engineering
BHARATH UNIVERSITY
Diploma, 2nd Class - Electrical & Electronics Engineering
SREE KRISHNA POLYTECHNIC
S.S.L.C - State Board
RKM(South) T.Nagar
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