Salena Silvey
Clarksville,TN
Summary
Patient Coordinator experienced in managing scheduling, patient records, and daily office operations in fast-paced healthcare settings. Skilled in customer service and accurate documentation. Strong communicator who builds positive relationships while maintaining confidentiality. Organized and detail-oriented, with a focus on improving patient experience and supporting efficient care delivery.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Patient Care Coordinator
Cumberland Surgical Arts & Associates
08.2023 - Current
- Greet and check-in multiple patients in a professional and friendly manner
- Deliver a positive patient experience and build rapport
- Schedule, confirm and manage appointments for multiple providers
- Maintain accurate patient records and update information in our electronic software
- Handle patient intake forms and documentation
- Answer a high volume of calls, emails and patient inquiries promptly
- Act as a liaison between the patients, providers and insurance companies
- Assist with referrals from general practices
- Coordinates with the clinical staff to support treatment plans
- Go over treatment plans with patients
- Address patient concerns and resolve issues with professionalism
- Maintain patient confidentiality in compliance with HIPAA regulations
- Designated trainer and mentor for new Patient Coordinators
Fulfillment Expert
Target
10.2018 - Current
- Pick and pack orders accurately and efficiently
- Use a handheld device to locate items and track orders
- Work alongside other team members and leaders to meet productivity goals and deadlines
- Provide a friendly and helpful service to ensure a positive experience
- Locate merchandise on the sales floor and in the stockroom
- Support other departments as needed
- Help maintain a fast-paced workflow
- Train new Fulfillment Experts during their onboarding period
Education
High School Diploma -
Rossview High School
Clarksville, TN05-2019
Skills
- Strong verbal and written communication
- Active listening for patient and guest engagement
- Professional phone etiquette
- Data entry while ensuring documentation accuracy
- Multitasking in fast-paced environments
- Time management and prioritization
- Attention to detail
- Microsoft Office (Word, Excel, Outlook)
- Basic dental/oral surgery terminology
- Reliable and accountable
Certification
Basic Life Support (BLS) Certified – American Heart Association
Timeline
Patient Care Coordinator
Cumberland Surgical Arts & Associates
08.2023 - Current
Fulfillment Expert
Target
10.2018 - Current
High School Diploma -
Rossview High School