Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Salina Mixayphon

1306 Cascadeway Drive

Summary

Experienced with team leadership, operational management, and customer service excellence. Utilizes strategic planning and problem-solving skills to enhance team productivity and service quality. Track record of fostering collaborative and adaptable workplace. Upselling services, while effectively managing appointment scheduling and fostering strong client relationships.

Overview

14
14
years of professional experience
1
1
Certification

Work History

Licensed Esthetician

Luxe Beauty & Skin
03.2021 - Current
  • Owner
  • Maintained a clean, sanitary, and organized treatment room in compliance with industry regulations.
  • Discussed procedures and treatment options with clients.
  • Provided specialized facials, chemical peels, microdermabrasion, and other advanced treatments to address various skin concerns.
  • Recommended retail products for at-home use.
  • Sterilized equipment for patient treatments.
  • Created a relaxing atmosphere for clients by incorporating aromatherapy and soothing music into treatment sessions.
  • Educated patients on treatment options.
  • Advised clients on proper home-care regimens.
  • Educated clients on proper lash care techniques to prolong the life of their extensions and promote optimal eye health.
  • Upsold additional services such as lash lifts, tinting, and brow shaping, boosting overall revenue for the salon.
  • Contributed to social media marketing efforts by creating engaging content showcasing various lash styles and transformations.
  • Enhanced client satisfaction by providing exceptional lash extension services and maintaining a clean and comfortable environment.
  • Educated clients on how to clean and maintain lash extensions.
  • Followed strict safety standards to protect clients from injury or infection.
  • Developed loyal following of clients by providing high-quality services.
  • Answered phone calls and emails to schedule client appointments.

Assistant Manager

The WokBros
02.2021 - Current
  • Supervised day-to-day operations to meet performance, quality and service expectations on location events.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
  • Generated repeat business through exceptional customer service.
  • Collaborated with the management team to develop strategic plans for business growth and improvement.
  • Increased sales through effective merchandising strategies and targeted promotions.
  • Coordinated with vendors to ensure timely delivery of products and resolve any supply chain issues.
  • Negotiated with suppliers to secure better pricing, reducing operational costs.
  • Facilitated team-building activities, enhancing team cohesion and morale.
  • Established team priorities, maintained schedules and monitored performance.
  • Assist in taking orders and handling payments and sending orders to the kitchen during big events.
  • Scheduled big events/festivals.
  • Managed calendars and day to day catering schedules.

Import and Export Coordinator

Nippon Express
06.2011 - 06.2019
  • Investigated discrepancies in shipping documents and resolved issues with vendors.
  • Coordinated import and export of goods for multiple clients, providing accuracy and timely delivery.
  • Managed import and export of hazardous materials in compliance with applicable laws and regulations.
  • Established and built positive relationships with vendors and carriers, promoting competitive shipping rates and service.
  • Maintained accurate records of all import/export transactions to ensure full traceability and audit readiness.
  • Processed customs declarations and maintained records of customs documents.
  • Prepared shipping documentation, maintaining compliance with US Customs and international regulations.
  • Assisted with problem resolution and dispute management relating to import and export activities.
  • Assisted in preparation of annual budgets related to import/export activities while taking into account currency fluctuations.
  • Negotiated and arranged transport of goods with shipping or freight companies.
  • Directed delivery trucks to shipping doors or designated areas and helped unload and load goods.
  • Examined cargo and freight shipments to check goods' condition.
  • Observed and tracked consignments to verify timely deliveries and accurate invoicing.
  • Checked import and export documentation to determine cargo contents and classified goods into different tariff or fee groups.

Education

Mount Juliet High School
Mount Juliet, TN

No Degree - Esthetician

Paul Mitchell
Murfreesboro, TN
01-2019

Skills

  • Strong communication skills
  • Appointment scheduling
  • Planning & Scheduling
  • Customer Service
  • Sales
  • Active listening
  • Critical thinking
  • Problem resolution

Certification

  • Licensed Esthetician
  • Food Handler Certification
  • Bartending License


Languages

English
Native or Bilingual
Laos
Native or Bilingual
Thai
Native or Bilingual

Timeline

Licensed Esthetician

Luxe Beauty & Skin
03.2021 - Current

Assistant Manager

The WokBros
02.2021 - Current

Import and Export Coordinator

Nippon Express
06.2011 - 06.2019

Mount Juliet High School

No Degree - Esthetician

Paul Mitchell

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Salina Mixayphon