Salita Edmondson
Whites Creek
Summary
Accounts Receivable Specialist with a strong history at Sprintz Furniture Warehouse, achieving a 75% reduction in delinquent accounts through effective collection strategies. Expertise in financial analysis and vendor management, with a focus on enhancing operational efficiency and accuracy in financial transactions. Proven ability to foster relationships and implement process improvements that drive results.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Accounts Receivable Specialist/Payable Coordinator
SPRINTZ FURNITURE WAREHOUSE
Nashville
05.2023 - Current
- Manage Vendor accounts, payable and receivable processes, ensuring accurate and timely recording of financial transactions
- Process invoices, purchase orders, and expense reports for payment, verify accuracy of information and resolve discrepancies
- Maintain vendor relationship by promptly responding to inquiries and resolving payment issues in a professional manner
- Generated aging reports to monitor outstanding customer balances and followed up on overdue payments
- Performed monthly bank reconciliations to ensure accuracy of financial records
- Implemented automated billing system, reducing processing time by processing within 48 hours.
- Collaborate with cross-functional teams to resolve billing disputes and discrepancies in a timely manner
- Assist in the preparation of financial statements by providing supporting documentation for accounts payable/receivable activity
- Manage cash flow by forecasting incoming/outgoing payments and coordinating with finance manager for fund availability
- Reduce delinquent accounts receivable balance by 75% through proactive collection efforts within 6 months.
- Collaborate with sales team to resolve pricing discrepancies on customer invoices and merchandise
- Conduct regular audits of accounts payable/receivable records to identify errors or potential fraud risks
- Negotiate favorable payment terms with vendors resulting in cost savings for the company
- Assist in the Implementation of new accounting software system, ensuring smooth transition from legacy systems
- Provide training sessions for staff members on proper invoice coding procedures and onboarding
- Develop and maintain accurate records of customer payment history, ensuring up-to-date account information
- Manage vendor relationships to negotiate favorable payment terms and resolve billing disputes
- Collaborate with sales team to ensure accurate invoicing based on contract terms and pricing agreements
- Implement a system for tracking and resolving invoice discrepancies, reducing errors by 100%
Group Fitness Instructor
YMCA
Nashville
04.2017 - Current
- Design and Create classes to match the skill and learning levels of all participants
- Create custom dances from high intensity to Warm Ups
- Influence participants to self motivate and Stay Active
- Practice breathing techniques
- Provide adequate warm-up exercises, stretching, and cool down
- Explain proper techniques and demonstrate exercises
- Identify different muscle groups and explain appropriate methods to strengthen specific muscles
- Apply education and enthusiasm in supporting clients in their wellness journeys
- Plan and Lead exercise/activity sessions in one or more assigned fitness areas.
- Sets up and monitors class equipment, and ensures its return in serviceable condition.
- Prepare and Operate stereo sound system at appropriate levels[; wired and/or bluetooth
- Advises participants on program and class procedures and policies, as appropriate.
- Tracks progress of clients
- Ensures that safety and injury prevention policies and procedures are adhered to by participants
- Reports accidents and prepares accident reports, as required.
ACCOUNTING SPECIALIST
RXPARTNERS LLC
Nashville
11.2022 - 05.2023
- Manage input of Journal Entries
- Research and Manage AR Aging Accounts
- Make intercompany and external transfers to correct AR accounts
- Manage QuickBooks
- Excel Pivot Tables
- Process, Verify, and Post receipts for goods sold and/or services rendered.
- Research and Resolve account discrepancies.
- Process and record transactions.
- Maintain and oversee payments record and account statuses.
- Obtaining information from other departments to ensure records are accurate and complete and that accounts receivable ledgers and journals are up-to-date.
- Work with the collections department to review accounts, client payments, credit history, and develop new or better repayment terms.
- Perform administrative and clerical tasks, such as data entry, prepare invoices, send bill reminders, file paperwork, and contacting patients to discuss their accounts.
- Generating reports and statements for internal use.
- Engaging in ongoing educational opportunities to update job knowledge.
Accounts Receivable Analyst
PathGroup Labs
Nashville
07.2022 - 11.2022
- Post all personal, insurance and liability payments from Remittance and EOB's to appropriate accounts with minimum errors;
- Journal Entries
- Excel Spreadsheets
- Apply manual payments and auto payments to accounts for payor types of Medicare, Medicaid and Commercial Insurances;
- Analyze EOB information, including co-pays, deductible, co-insurance, contractual adjustments, denials and more to verify accuracy of patient balances;
- Scan all EOB's into system and creates hardcopy file for original EOB's by day;
- Add appropriate ANSI denial codes and comments to assure all necessary appeals and post payment follow up can take place;
- Investigate the source of unidentified payment to ensure they are applied to appropriate accounts. If necessary will contact the sender to clarify where the payment should be posted;
- Reconcile shortage on both paper and electronic EOBS to determine proper allowance and correct write off;
- Assist in updating the Direct Deposit Daily; Compare downloaded files and correct any discrepancies.
- Assist in setting up Electronic Remittance Advices (ERA) for Commercial and Medicare payors;
- Work on recoupment accounts to settle;
- Follow up with outstanding A/R all payers and/or including self-pay and/or including resolution of denials;
- Read, analyze, and interpret common scientific or technical information, financial reports and legal documents;
- Research inquiries in a professional and courteous manner and work with Accounts Receivable team members, to identify and resolve escalated customer concerns in a timely manner, potentially without direct Supervisor oversight. Partner with Team Lead and Supervisor to develop solutions to repeat customer concerns;
- Act as point of contact for the team when Supervisor/Manager/Team Lead are unavailable;
Benefits Specialist
Lucent Health
Nashville
04.2019 - 07.2022
- Handle incoming and outbound group health plan customer service calls
- Provide support to various providers and client members
- Answer questions concerning claims status and medical pre-certification
- Interpret benefit eligibility based on the client's Summary Plan Description (SPD)
- Explain benefit determinations
- Multi-task through multiple facility patient account systems
- Contact providers, clients, departments, and insurance carriers as needed for processing of claims and benefits
- References internal and external proprietary systems to obtain claim and eligibility information
- Maintains and enters notes with details and accuracy on call log tracking application
- Answers a minimum of 60 calls per shift
- Analyzes claim and eligibility information in the Luminx system
- Handles competently all calls including those relating to potential stop loss issues, TPL issues and high dollar claims
- Assesses and handle challenging callers and/or any other calls which may need to be escalated to the manager.
- Research written and verbal inquiries in response to complex customer calls and claims
- Answers phone calls utilizing efficient interpersonal and communication skills, as well as excellent telephone and customer service skills and etiquette
- Manages time and resources efficiently and effectively
- Participates as a Team Leader to ensure the smooth operation of the entire department
- Assist with Front Desk Administrative Assistant Duties
Account Manager/Trainer
Paychex
Nashville
04.2016 - 02.2019
- Provides setup, training, and ongoing technical support to Preview, Flex, and Stratus time clients for Paychex Time and Attendance products.
- Complete on the job training for new employees, Schedule appointments for training sessions, Answer questions, and de-escalate irate customers
- Assists Paychex Flex and Major Market Time and Attendance clients with installation of hardware and software for Flex and Time And Attendance Online products to ensure proper client training and product usage.
- Provides client service and technical support in order to ensure continued proper functioning of the Time and Attendance application.
- Partners with Human Resource Representatives, Human Resource Managers, and other Operations and Sales partners to ensure client satisfaction with Time and Attendance product.
- Participates in proactive client calls and other retention-oriented programs to ensure ongoing client satisfaction and high retention levels.
- Provides dedicated client administrator training to Paychex Flex and Major Market Time and Attendance clients to educate the customer on the capabilities and proper use of Time and Attendance product and to facilitate adoption of the application into their companies.
- Establishes and maintains a positive working relationship with clients, Sales Representatives, Human Resource Representatives, General Ledger, Payroll and other Paychex personnel to promote Paychex' quality service standards.
- Researches and resolves billing issues from clients or field representatives to ensure accurate billing and to promote client satisfaction.
- Identifies and documents potential improvements to Paychex Time and Attendance Account Specialist procedures such as training, documentation, and system enhancements in order to increase customer retention through operational process improvements.
- Participates in special projects and department initiatives to facilitate ongoing product and process improvements.
Customer Service II/ Lead
CSC
Hermitage
08.2015 - 04.2016
- Provide on the job training for new employees
- Answer inbound calls regarding life insurance policies
- Respond to moderately complex client's questions and/or transfer calls to appropriate personnel.
- Research client's inquiries regarding life insurance policies and respond to appropriate parties in a timely manner.
- Record calls, process requests and update accounts history with results
- Submit and verify process of claims to include proper documentation.
- Process and distributes incoming and outgoing mail for multiple clients in accordance with established service level agreements.
- Performs data entry and matches documents to appropriate accounts to verify up to date and accurate information.
- Interfaces with team personnel, management, and customers in reference to customer service issues.
- Reviews client reports on a weekly basis to ensure data integrity; prepares and submits report to management.
- Reviews and recommends modifications to procedures and workflow as necessary to ensure efficient and effective processing of transactions.
- Monitors daily transactions to ensure policy and procedures are in accordance with service level agreement.
Customer Service Team Lead
First Acceptance Auto Insurance
Nashville
03.2015 - 08.2015
- Handle incoming and outgoing auto insurance calls and claims
- Process customer transactions with multiple forms of payment
- Provide and Update policy information for new and existing policy holders
- Make follow up calls, Fax policy information and Certified documents
- Interact and provide information for internal and external departments
- Assist with leading team to complete and meet company stats
- Monitor night shift
Technical Support Representative
Asurion Insurance Services
Nashville
11.2011 - 02.2015
- Handle customer inquiries, complaints, billing questions and payment extension/service requests.
- Calm angry callers, repair trust, locate resources for problem resolution and design best-option solutions.
- Interface daily with internal partners in accounting, field services, new business, operations and consumer affairs divisions
- Assist with technical issues, walk customers through troubleshooting steps
- Offering customers upgraded products/services and overcoming objections.
- Handle escalations in a timely manner
Education
Business Management - AAS
Strayer University
Nashville, TN08.2015
Education -
Antioch High School
Antioch, TN05.2006
Skills
- ADP
- Invoice processing
- Expense reporting
- Billing dispute resolution
- Vendor management
- Financial analysis
- Accounting software management
- Relationship building
- Accounts receivable software
- Financial statements expertise
- Process improvements
- Data inputting
- Payment negotiations
- Data entry and management
- Events management
- Purchase orders
- Training and development
- Managed care
- Data management
- Event planning
- Google Suite
- Data collection
- Risk management
- Microsoft Windows Server
- Analysis skills
- Professionalism
- Quicken
- Enterprise software
- Financial data management
- ICD-10
- Adult education
- Type 51 WPM
- Health information management
- Technical support
- Calendar management
- Process improvement
- Phone etiquette
- Report writing
- Cashiering
- Tax compliance
- Corporate accounting
- Budgeting
- Math
- Revenue cycle management
- Expense management
- Journal entries
- Sales
- Outlook
- Mechanical knowledge
- OSHA
- Technology sales
- Personal assistant experience
- Desktop support
- Filing
- Account reconciliation
- Order entry
- POS
- Team management
- Customer relationship management
- Recruiting
- Marketing
- Yardi
- CRM software
- Microsoft Outlook calendar
- Payroll
- Event marketing
- Financial software
- Executive administrative support
- Word processing
- Office management
- Retail management
- Microsoft Excel
- ServiceNow
- Workday
- Underwriting
- Drafting
- Social media management
- Excel
- Financial report writing
- Benefits administration
- Client services
- CPT coding
- Team development
- B2B sales
- Social media marketing
- Data analysis skills
- Medical records
- Microsoft Outlook
- Sales office management
- Microsoft Dynamics GP
- Client invoicing
- HIPAA
- Cash flow forecasting
- General ledger reconciliation
- Time management
- Supply chain
- Bank reconciliation
- Leadership
Certification
- AED Certification
- AHIMA
- Certified Group Exercise Instructor
- Driver's License
- Certified Fitness Instructor
- First Aid Certification
- CPR Certification
Personal Information
- Willing To Relocate: Anywhere
- Authorized To Work: US for any employer
Timeline
Accounts Receivable Specialist/Payable Coordinator
SPRINTZ FURNITURE WAREHOUSE
05.2023 - Current
ACCOUNTING SPECIALIST
RXPARTNERS LLC
11.2022 - 05.2023
Accounts Receivable Analyst
PathGroup Labs
07.2022 - 11.2022
Benefits Specialist
Lucent Health
04.2019 - 07.2022
Group Fitness Instructor
YMCA
04.2017 - Current
Account Manager/Trainer
Paychex
04.2016 - 02.2019
Customer Service II/ Lead
CSC
08.2015 - 04.2016
Customer Service Team Lead
First Acceptance Auto Insurance
03.2015 - 08.2015
Technical Support Representative
Asurion Insurance Services
11.2011 - 02.2015
Business Management - AAS
Strayer University
Education -
Antioch High School