Sam Echols IV
Memphis
Summary
Accomplished leader with a proven track record at Marketsource, adept in team supervision and problem-solving. Excelled in fostering team collaboration and enhancing performance through effective coaching and mentoring. Skilled in analytical thinking and performance improvement, significantly contributing to operational excellence and staff development.
Team Leader experienced in directing activities of workgroups. Develops strategies, provides training, sets goals and obtains team feedback. Excellent interpersonal and communication skills. Big picture focus with excellence in communicating goals and vision to succeed. Problem solver, networker, and consensus builder.
Overview
25
25
years of professional experience
Work History
Team Leader/Mobile Department Leader
Marketsource
11.2014 - Current
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
- Managed conflict resolution among team members, fostering a positive and collaborative work environment.
- Maintained an inclusive and diverse team culture, promoting respect and understanding among all members.
Tax Preparer
Pryority Tax Services
09.2011 - Current
- Maintained high levels of confidentiality when dealing with sensitive client information, fostering trust and loyalty among clients.
- Analyzed financial records to verify accuracy of tax returns.
- Provided exceptional customer service during peak tax season by remaining calm under pressure and addressing client concerns promptly and professionally.
Office Coordinator
Shelby County Election Commission
07.2020 - 12.2022
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Interacted with customers by phone, email, or in-person to provide information.
- Provided administrative support to staff members, assisting with daily tasks as needed to promote productivity across the organization.
- Maintained office supplies inventory by checking stock and ordering new supplies.
Field Supervisor
Wireless Retail
06.2007 - 08.2011
- Supervised daily operations by directing customer service, inventory and sales operations.
- Conducted inventory analysis to determine optimal stock levels.
- Supervised daily store activities to ensure smooth operations, proper staffing levels, and adequate inventory control.
- Supervised field operations teams to complete projects within established timelines.
- Maintained accurate records of field activities, ensuring proper documentation was available for internal reviews and audits.
- Supervised 4 different locations
Store Manager
T-Mobile USA
04.2003 - 05.2007
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
Assistant Store Manager
Bobby Allison Wireless
03.1999 - 02.2002
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
Education
MBA - Accounting And Business Management
Lane College
Jackson, TN05.2003
High School Diploma -
Westwood High School
Memphis, TN05.1998
Skills
- Teamwork and Collaboration
- Problem-Solving
- Attention to Detail
- Team motivation
- Team Supervision
- People Management
- Staff Training
- Work Planning and Prioritization
- Coaching and Mentoring
- Documentation And Reporting
- Performance Improvement
- Overseeing Daily Activities
- Goal Setting
- Analytical Thinking
Timeline
Office Coordinator
Shelby County Election Commission
07.2020 - 12.2022
Team Leader/Mobile Department Leader
Marketsource
11.2014 - Current
Tax Preparer
Pryority Tax Services
09.2011 - Current
Field Supervisor
Wireless Retail
06.2007 - 08.2011
Store Manager
T-Mobile USA
04.2003 - 05.2007
Assistant Store Manager
Bobby Allison Wireless
03.1999 - 02.2002
MBA - Accounting And Business Management
Lane College
High School Diploma -
Westwood High School
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