Summary
Overview
Work History
Education
Skills
Certification
Awards
Timeline
Generic

Sam Harper

Maryville

Summary

Dynamic and people-driven professional with extensive experience at Blackberry Mountain, excelling in staff management and operations oversight. Proven track record in enhancing guest satisfaction through effective relationship building and employee development. Skilled in resolving complaints and optimizing team performance, ensuring high standards of service delivery.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Private Owner Housekeeping Supervisor

Blackberry Mountain
02.2025 - Current
  • Trained and motivated employees to perform daily Tasks
  • Managed day-to-day operations.
  • Ensured Private Owners' specific requests and contracts were completed in a timely manner.
  • Evaluated employee performance and developed improvement plans.
  • Investigated owner complaints and resolved issues to increase owner satisfaction and establish trust.
  • Conducted regular room inspections to verify compliance with housekeeping standards.
  • Assigned housekeeping staff to specific tasks and homes based on abilities and daily requirements.

Housekeeping Supervisor

Blackberry Mountain
05.2024 - 02.2025
  • Communicated repair needs to maintenance staff.
  • Addressed customer feedback and complaints to maximize satisfaction.
  • Monitored staff performance and provided feedback to drive productivity.
  • Scheduled and prioritized tasks to staff, overseeing work completion.
  • Evaluated employee performance during 45-day, mid-year and end-of-year reviews.
  • Assisted in the completion of property wide quarterly inventory.

Lodging Supervisor

Blackberry Mountain
11.2023 - 05.2024
  • Greeted and assisted guests by gathering information pertaining to reservations or requests.
  • Oversaw the completion of all guest service related tasks
  • Ensured each guest had reliable transport to, from and on property.
  • Provided services efficiently and with high level of accuracy.
  • Provided exceptional service and assistance to guests upon check-in.

Front Desk Agent

Blackberry Mountain
03.2023 - 11.2023
  • Answered multi-line phone system and enthusiastically greeted callers.
  • Oversaw fast-paced front desk operations and guests' needs.
  • Answered customer telephone calls promptly and appropriately handled needs.
  • Took requests over phone, in person, and via computer for guests and provided relevant information.
  • Collected room deposits, fees, and payments.
  • Reported facility and room maintenance problems to appropriate personnel for immediate remediation.

Guest Service Agent

Blackberry Mountain
03.2022 - 03.2023
  • Provided information regarding current and future offerings.
  • Maintained high level of professionalism and discretion when dealing with guests.
  • Assisted with luggage handling and valet services
  • Investigated guest challenges and sources of dissatisfaction to offer timely resolution.
  • Streamlined check-in process to decrease wait times and increase customer satisfaction.
  • Greeted guests upon arrival and offered assistance.

Education

No Degree - Electrical, Electronics And Communications Engineering

Pellissippi State Community College
Knoxville, TN

Maryville High School
Maryville, TN
05-2017

Skills

  • Staff management
  • Operations management
  • Client service
  • Team oversight
  • Verbal and written communication
  • Relationship building
  • Employee development

Certification

ABC License, Bailey University powered industrial truck certification

Awards

During my time with Blackberry Mountain I have obtained Team Member of the Month for June 2024 as well as Team Member of the Year for 2024.

Timeline

Private Owner Housekeeping Supervisor

Blackberry Mountain
02.2025 - Current

Housekeeping Supervisor

Blackberry Mountain
05.2024 - 02.2025

Lodging Supervisor

Blackberry Mountain
11.2023 - 05.2024

Front Desk Agent

Blackberry Mountain
03.2023 - 11.2023

Guest Service Agent

Blackberry Mountain
03.2022 - 03.2023

No Degree - Electrical, Electronics And Communications Engineering

Pellissippi State Community College

Maryville High School

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Sam Harper