Samantha Aguilar
Columbia,TN
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
9
9
years of professional experience
Work History
Clinical Administrative Coordinator
Optum
03.2022 - Current
- Ensured compliance with HIPAA regulations through diligent record keeping and strict adherence to confidentiality guidelines.
- Gather and data enter clinical specifics to build authorization for clinicians
- Process administrative authorization requests submitted both electronically and paper within compliance timeframes
- Demonstrate product knowledge by identifying the appropriate letter template based on services and action within the case
- Process various non-clinical admin tasks in support of clinical operations
- Navigate and document multiple clinical applications and SharePoint sites
Assistant Manager
Highland Corporation
11.2016 - 03.2022
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
- Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
- Reviewed sales and gross profit reports to determine options for increasing market growth.
- Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
- Assisted in organizing and overseeing assignments, planning and coordinating in-house and outsourced resources.
- Completed regular inventory counts to verify stock levels, address discrepancies and forecast future needs.
- Achieved recognition for contribution to store success by optimizing sales.
- Monitored security and handled incidents calmly.
- Set and enforced policies focused on increasing team productivity and strengthening operational efficiency.
- Increased sales revenues by promoting complementary products and educating customers about store promotions.
- Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
- Established and optimized schedules to keep coverage and service in line with forecasted demands.
- Assessed job applications and made hiring recommendations to bring in top candidates for key vacancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
Cashier
Food Lion
08.2015 - 01.2016
- Restocked and organized merchandise in front lanes.
- Helped customers complete purchases, locate items and join reward programs.
- Answered questions about store policies and addressed customer concerns.
- Monitored self-checkout systems and provided assistance or intervention where required.
- Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance.
- Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
- Collected and authorized payments of guests.
- Worked flexible schedule and extra shifts to meet business needs.
Education
Associate of Arts - Creative Writing
Full Sail University
Winter Park, FL10.2021
Skills
- Teamwork and Collaboration
- Microsoft Word
- Microsoft Office
- Flexible and Adaptable
- Customer Service
- Understanding of medical terminology
- Compliance understanding
- Schedule oversight
- Document Editing
- Attention to Detail
- Data Entry
- Multitasking Abilities
Timeline
Clinical Administrative Coordinator
Optum
03.2022 - Current
Assistant Manager
Highland Corporation
11.2016 - 03.2022
Cashier
Food Lion
08.2015 - 01.2016
Associate of Arts - Creative Writing
Full Sail University
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