Samantha Beal
White House
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
2
2
years of professional experience
Work History
Customer Service Representative
Ink’n Screens
White House, TN
07.2025 - Current
- Resolved customer inquiries efficiently through phone and email communication.
- Assisted in managing order processing and tracking shipments to ensure timely delivery.
- Collaborated with team members to enhance customer satisfaction and service quality.
- Created an online system to document customer interactions accurately in software for future reference.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Retail Sales Associate
Cracker Barrell Old Country Store
White House, TN
05.2024 - 10.2025
- Promoted special offers and discounts to encourage additional purchases.
- Acted as a middleman to the unhappy guests in hopes to make their overall experience better without getting a manager involved
- Perfected the POS system in order to run transactions smoothly and fix any minor issues.
- Assisted customers with finding the right product for their needs.
- Trained new hires. These trainees blossom into amazing hospitality workers.
- Set up new themed displays by using the assigned pictures given in order to make the display more appealing to guests.
Education
Associate of Applied Science - Marketing
Volunteer State Community College
Gallatin, TN01-2027
Skills
- Visual merchandising
- Customer service
- Employee training
- Uplifting personality
- Product promotion and scripting
- Phone etiquette
- Retail store operations
- Friendly and outgoing
References
References available upon request.
Education and Training
true
Timeline
Customer Service Representative
Ink’n Screens
07.2025 - Current
Retail Sales Associate
Cracker Barrell Old Country Store
05.2024 - 10.2025
Associate of Applied Science - Marketing
Volunteer State Community College