Samantha Benson

• Collaborated with a team to ensure guests had an engaging and educational experience interacting with the animals.

• Executed opening and closing duties, including cleaning animal enclosures, feeding, organizing supplies, and maintaining overall cleanliness.

•Proactively addressed guest inquiries, going above and beyond to find accurate answers and provide exceptional service.

•Managed a cash register, processing transactions for animal feed and pony rides with accuracy and efficiency.

• Oversaw pony ride operations, which included grooming, saddling, and feeding the ponies, as well as assisting children during their rides.

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• Looked for ways to go above and beyond job requirements.
• Trained new team members using approved training materials and information.
• Identified needs of customers promptly and efficiently.
• Maintained a consistently clean and organized workspace, adhering to hygiene standards throughout each shift.
• Cultivated positive customer relationships by providing friendly greetings and exceptional service, enhancing the overall customer experience.
• Managed and operated the Kona Ice truck, ensuring timely arrival and setup for all scheduled events.
• Conducted thorough cleaning and restocking procedures before and after each shift to maintain optimal inventory levels and cleanliness.
• Effectively managed inventory and supplies, minimizing waste and ensuring adequate stock levels for peak service times.
• Adhered to all safety protocols and guidelines while operating the Kona Ice truck and serving customers, ensuring a safe environment.

• Maintained an organized system for easy access to items when needed.
• Developed strong relationships with customers through exceptional customer service.
• Worked with coworkers to complete tasks.
• Responded quickly to meet customer needs and resolve problems.
• Demonstrated ability to manage multiple tasks while remaining adaptable and flexible.

• Maintained a safe working environment following company safety protocols at all times.
• Developed strong problem solving skills by troubleshooting issues that arose during the picking process.
• Exhibited attention to detail when selecting items from shelves, verifying part numbers against specifications before placing them into the cart for the assembly line.
• Disposed of damaged or defective items.
• Stocked shelves, racks, and cases with new or transferred merchandise.
• Kept track of each cart number filled every shift, and filled out the paperwork to help management keep track and fix anything if something went wrong.
• Used ID tags, stamps, and electronic marking tools to mark stock items.
• Obtained merchandise from bins and shelves.

• Performed opening and closing duties, including store cleaning and restocking.
• Developed strong customer service skills and interpersonal communication abilities by working with a diverse group of customers.
• Greeted customers and answered questions regarding products and promotions.
• Communicated effectively with customers, supervisors, and team members.
• Gained valuable experience in a fast-paced environment by quickly learning new processes, procedures, and systems.
• Maintained high standards of customer service during high-volume, fast-paced operations.
• Adapted quickly to changing priorities and demonstrated flexibility in responding to customer needs.
• Trained new team members on company policies and procedures.
• Demonstrated excellent organizational and problem-solving skills while managing multiple tasks simultaneously.
• Collaborated with kitchen staff to ensure timely delivery of food orders according to specifications.
• Trained new hires on proper order taking procedures as well as use of equipment and software.
• Maintained a high level of customer service, responding promptly to inquiries and requests.

• Nurtured strong relationships with both parents and children based on trust, respect, empathy, and open communication.
• Cultivated an atmosphere of trustworthiness among the families I worked for.
• Performed light housekeeping duties such as laundry, dishes, tidying up, and deep cleaning.
• Prepared and served nutritionally balanced meals and snacks for children.
• Engaged with the children in creative, educational, and nurturing activities.
• Transported children to schools, social outings, and medical appointments.
• Supervised children constantly, never leaving them unattended.
• Provided support during bedtime routines including reading stories or singing lullabies.
• Engaged actively in outdoor activities such as walks, trips to the park.
• Helped develop and monitor family schedule.
• Initiated age-appropriate games and crafts that encouraged physical activity and social development.
• Provided a safe and nurturing environment for children in care.