Samantha Carrillo
Memphis
Summary
Detail-oriented professional with expertise in remote support, identity access management, HR information systems, and administrative operations. Skilled in data accuracy, workflow optimization, and compliance monitoring. Proven ability to adapt quickly to new technologies, manage confidential information, and support cross-functional teams in fast-paced virtual environments. Seeking to contribute strong problem-solving, communication, and organizational skills to a dynamic work-from-home role.
Overview
4
4
years of professional experience
Work History
HR Support Specialist - Contract
Adams Keegan
04.2025 - Current
- Support HR operations by managing employee records, benefit enrollments, and systems access while maintaining strict compliance standards.
- Create and maintain Excel-based reports for payroll audits, accrual balances, and termination tracking.
- Identify and correct data discrepancies, ensuring 100% accuracy in monthly HRIS submissions.
- Collaborate with cross-functional teams to clarify missing documentation and resolve discrepancies quickly.
Identity and Access Management Analyst
Raymond James Contract | UMRF Ventures
10.2023 - 04.2025
- Reviewed and processed 200+ weekly access requests, ensuring accuracy and compliance with security policies.
- Logged and escalated policy violations, preparing documentation for compliance audits.
- Updated employee provisioning records in ServiceNow and maintained internal audit logs.
- Authored workflow documentation to support process standardization and reduce errors.
Key Holder
Boot Barn
03.2022 - 06.2022
- Managed high-volume transactions while maintaining a 95% customer satisfaction rating.
- Processed sales, inventory logs, and reporting, contributing to a 15% revenue increase.
- Trained new employees on fraud prevention and compliance protocols.
Education
Bachelor of Science - Computer Science, Minor in Mathematical Sciences
University of Memphis
Memphis, TN12.2024
Skills
- Remote Administrative Support Data Entry & Quality Assurance Customer Service & Communication
- HRIS, Active Directory, ServiceNow, Ticketing Systems Microsoft Office Suite (Excel, Word, Outlook)
- Electronic Records Management Compliance & Policy Enforcement Workflow Documentation
- Problem Solving Time Management Multi-tasking in Remote Environments Adaptability
Timeline
HR Support Specialist - Contract
Adams Keegan
04.2025 - Current
Identity and Access Management Analyst
Raymond James Contract | UMRF Ventures
10.2023 - 04.2025
Key Holder
Boot Barn
03.2022 - 06.2022
Bachelor of Science - Computer Science, Minor in Mathematical Sciences
University of Memphis
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