Samantha Egan
Blount
Summary
Healthcare professional with strong foundation in medical documentation and patient record management. Known for reliability and adaptability in dynamic healthcare environments. Adept in data entry, and compliance, while fostering collaborative team atmosphere.
Overview
18
18
years of professional experience
Work History
Medical Records Specialist
CenterWell Home Health
Bristol, VA
02.2023 - Current
- Assisted in organizing and maintaining patient records for accuracy and compliance.
- Supported data entry processes to ensure timely updates of medical information systems.
- Collaborated with healthcare professionals to retrieve and verify patient documentation.
- Executed routine audits on medical records to identify discrepancies and ensure integrity.
- Assisted in other roles such as intake and PSC.
- Worked effectively in fast-paced environments.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
- Managed time efficiently in order to complete all tasks within deadlines.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Managed intake to help with timely initiation of care.
- Ensured appropriate documentation was received to stay in accordance to Medicare guidelines.
- Used EPIC to follow up on pending patients and current patients to ensure timely initiation and resumption of care.
Receptionist/Medical Records
Gray Family Clinic
Gray, TN
04.2019 - 02.2023
- Managed front desk operations, ensuring efficient customer service and communication.
- Coordinated appointment scheduling and handled high-volume phone inquiries effectively.
- Trained new staff on operational procedures and customer service standards.
- Resolved customer complaints promptly, enhancing overall satisfaction levels.
- Confirmed appointments, communicated with clients, and updated client records.
- Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
- Handled sensitive information with discretion while maintaining strict confidentiality standards.
- Used EPIC to follow up on patient records after hospitalization.
Waitress/Shift Leader
Pizza Hut
Colonial Heights, TN
01.2008 - 04.2019
- Supervised daily operations, ensuring compliance with health and safety standards.
- Led team training sessions to enhance service quality and guest satisfaction.
- Implemented inventory control measures, reducing waste and optimizing stock levels.
- Coordinated shift schedules, ensuring adequate staffing for peak hours.
- Resolved customer complaints effectively, promoting a positive dining experience.
- Cultivated warm relationships with regular customers.
- Oversaw daily operations of service team, delegated tasks, and trained new staff.
- Handled table service and other dining room tasks to address shortfalls due to unexpected absences or unusual service volumes.
- Kept register accurate through correct billing, payment processing, and cash management practices.
Medical Assistant
Tri Cities Gastroenterology
Blountville, TN
04.2012 - 09.2014
- Assisted in patient examinations, ensuring comfort and accuracy during procedures.
- Managed patient records using electronic health record systems efficiently.
- Administered medications and vaccinations per physician directives.
- Facilitated communication between patients and healthcare providers to enhance care delivery.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Performed phlebotomy tasks efficiently while ensuring minimal discomfort for patients during blood collection procedures.
- Aided in accurate diagnoses by performing laboratory tests and preparing specimens for analysis.
- Empowered patients through education on self-management techniques for chronic conditions.
Education
Associate of Science - Medical Assistant
National College of Business And Technology
Bristol, TN02-2012
Skills
- Medical records management
- Insurance verification
- File organization
- Data entry
- Medical records audits
- Medical terminology
- EMR / EHR
- HIPAA compliance
- Healthcare data management
Timeline
Medical Records Specialist
CenterWell Home Health
02.2023 - Current
Receptionist/Medical Records
Gray Family Clinic
04.2019 - 02.2023
Medical Assistant
Tri Cities Gastroenterology
04.2012 - 09.2014
Waitress/Shift Leader
Pizza Hut
01.2008 - 04.2019
Associate of Science - Medical Assistant
National College of Business And Technology