Samantha Ellithorpe
Greenbrier
Summary
Dynamic Shift Lead at Deja Moo LLC with proven expertise in conflict resolution and team leadership. Enhanced operational efficiency through effective training and maintained high safety standards. Recognized for building strong customer relationships and adeptly managing high-pressure situations, ensuring a positive experience for both staff and patrons.
Overview
4
4
years of professional experience
Work History
Shift Lead
Deja Moo LLC
White House, TN
05.2024 - Current
- Supervised daily operations, ensuring team adherence to quality standards and safety protocols.
- Trained new staff on operational procedures, enhancing team efficiency and productivity.
- Maintained a clean and organized work environment, ensuring safety standards were met consistently.
- Responded to and resolved customer questions and concerns.
- Transferred heavy bulk items across the store while restocking inventories.
Cashier Team Lead
Panera Bread
Madison, TN
08.2022 - 05.2024
- Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
- Operated POS cash register and equipment to collect payments.
- Maintained composer when faced with unexpected conflicts, and de-escalated high-risk situations to ensure staff and customer safety
- Executed rigorous deep-cleaning and sanitation of facilities
- Developed strong relationships with repeat customers through friendly service interactions.
- Communicated with customers and team members to solve problems.
Education
Associate of Science - General Studies
Volunteer State Community College
Gallatin, TN05-2026
Skills
- Conflict resolution
- Workplace safety
- Problem-solving
- Team leadership
- Interpersonal relations
- Organizational skills
- Patience with humans and animals
- Attention to detail
- Supply unloading and storage
Timeline
Shift Lead
Deja Moo LLC
05.2024 - Current
Cashier Team Lead
Panera Bread
08.2022 - 05.2024
Associate of Science - General Studies
Volunteer State Community College