Samantha Hill
White Pine,TN
Summary
Dynamic professional with extensive experience at Jefferson City Health And Rehab Center, excelling in administrative support and customer service. Proven ability to enhance operational efficiency through meticulous data entry and organization skills. Recognized for implementing improved billing practices, resulting in significant cost savings while maintaining a welcoming environment for clients and staff.
Overview
3
3
years of professional experience
Work History
Hospitality Aide
Jefferson City Health And Rehab Center
09.2022 - 10.2022
- Decluttered workstations for nursing staff and supplied workstations with products to complete tasks
- Maintained positive lobby presence, pleasantly greeting guests and employees.
- Reduced risks by maintaining clean and organized work environment.
- Delivered excellent customer service to support company reputation and patron satisfaction.
- Chaperoned residents to doctor’s offices and reported detailed office notes back to Administration.
- Upheld infection control and prevention policies across different patient-facing areas.
- Responded to patient requests for supplies and personal comfort items such as extra blankets.
- Changed linens in rooms, keeping spaces fresh and clean for patient health and satisfaction.
- Prevented cross-contamination by cleaning and sterilizing equipment.
- Kept a detailed log of signs and symptoms related to Covid 19 ensuring everyone passed current regulations
Receptionist
Jefferson City Health And Rehab Center
09.2022 - Current
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Kept reception area clean and neat to give visitors positive first impression.
- Answered phone promptly and directed incoming calls to correct offices.
- Corresponded with clients and family members through email, telephone, or postal mail.
- Responded to inquiries from callers seeking information.
- Maintained confidentiality of information/HIPPA regarding clients and company
- Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
Office Assistant
Jefferson City Health And Rehab Center
09.2022 - Current
- Edited and proofread documents for accuracy and completeness.
- Compiled and analyzed data to produce reports to ensure maximum efficiency
- Reviewed files, records and other documents to obtain information to respond to requests.
- Input data into spreadsheets and databases.
- Reviewed admission documentation to ensure accuracy of required paperwork
- Keyed Ancillary batches into Point Click Care for end of month closing finances
- Scan, name, and file documentation promptly to ensure patient files stay up to date
- Maintains contact with the Ombudsman to ensure "Transfer Out Log" is accurate and sent on time
- Forwards letters to families explaining the bed hold policy
- Updates Skilled List daily and forwards to vendors to ensure correct billing
- Balances Cash Box for consistent records of current money available in Resident Funds
Accounts Payable Coordinator
Jefferson City Health And Rehab Center
09.2022 - Current
- Reviewed open purchase orders for integrity, accuracy and completeness of vendor information.
- Completed month-end closings with journal entries and reconciling accounts.
- Assisted project managers and operations staff with accounting expertise.
- Reached out to vendors and customers to verify information and follow up on client issues.
- Processed invoices and journal entries with efficiency and accuracy, resulting in decreased discrepancies.
- Implemented new accounting processes to decrease spending and work flow downtime.
- Maintained excellent financial standings by working closely with bookkeeper to process business transactions.
- Created detailed reports to facilitate reimbursement for business expenses incurred.
- Matched purchase orders with invoices and recorded necessary information.
- Generated invoices upon receipt of billing information and tracked collection progress for facility beautician
- Handled day-to-day accounting processes to drive financial accuracy.
- Coordinated with clerical and organizational personnel to cross-train on various job tasks and objectives
- Synchronized schedule with team during manager’s absence, ensured all shifts had coverage
- Worked with Medicare Consolidated Billing Services to apply discounts to monthly invoices resulting in thousands of dollars saved
- Upon receiving the position, organized and corrected past billing practices, organized billing, and paid past due invoices ensuring all accounts were up to date with Vendors
- Contacted vendors to maintain a direct line of communication
Skills
- Google Docs
- Microsoft Word
- Excel
- Point Click Care
- Organization skills
- Multi-line telephone systems
- Administrative support
- Data entry
- Phone etiquette
- Excel spreadsheets
- Customer service
- Multitasking and prioritization
Timeline
Hospitality Aide
Jefferson City Health And Rehab Center
09.2022 - 10.2022
Receptionist
Jefferson City Health And Rehab Center
09.2022 - Current
Office Assistant
Jefferson City Health And Rehab Center
09.2022 - Current
Accounts Payable Coordinator
Jefferson City Health And Rehab Center
09.2022 - Current
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