Samantha Kannika
Clarksville
Summary
Experienced with managing intricate case files and providing comprehensive client support. Utilizes effective communication techniques to address and resolve client concerns. Knowledge of legal and procedural requirements essential for case management.
Overview
6
6
years of professional experience
Work History
Kia Total Case Specialist
Agero
10.2024 - Current
- Acted as a high-level customer service representative, addressed 20+ customer concerns daily.
- Addressed 20+ customer inquiries, complaints, and warranty claims related to Kia vehicle.
- Mediated between customers and 700+ dealerships in the USA to get to a common resolution.
- Managing 10+ complex customer cases while emailing service managers at dealerships.
Patient Care Technician / Med-Surg Unit
First Health Montgomery
01.2020 - 08.2024
- Instructed 12+ patients with ADL's during inpatient and outpatient stays.
- Recorded condition, pulse, blood pressure, and temperature of patients with 5 nurses daily.
- Upheld a high standard of care for 12+ patients by answering call lights and monitoring behavior for signs of progress or regress.
- Created an atmosphere of warmth, enthusiasm, and positive energy for 12+ patients.
Certified Nurse Assistant I
Autumn Care of Biscoe
06.2019 - 01.2020
- Provided safe direct patient care and support for 20+ residents.
- Guided patients with daily activities including eating, dressing, ambulating, etc.
- Checked on 25+ residents routinely to make sure needs and preferences were met.
- Built long-lasting professional relationships with over 25+ residents, 100+ family members, and team members.
Education
Bachelor of Business Administration -
University of North Carolina Greensboro
Greensboro, North Carolina05.2025
Associates In Science - undefined
Montgomery Community College
Troy, North Carolina05.2022
Skills
- Case planning
- Ethical practice
- Progress monitoring
- Boundary setting
Accomplishments
- Bronze Leadership Challenge.
- UNCG.
- Completed five personal development workshops.
- Completed 15 hours community service.
- Enrolled in five professional development opportunities.
Timeline
Kia Total Case Specialist
Agero
10.2024 - Current
Patient Care Technician / Med-Surg Unit
First Health Montgomery
01.2020 - 08.2024
Certified Nurse Assistant I
Autumn Care of Biscoe
06.2019 - 01.2020
Associates In Science - undefined
Montgomery Community College
Bachelor of Business Administration -
University of North Carolina Greensboro
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