Samantha K Brown
Crossville
Summary
Skilled team player with strong background in customer service environments. Works well independently to handle assignments and always ready to go beyond basics assignments. Quick learner with good computer abilities. Talented woman dedicated to continuous improvement to keep everything running smoothly. Highly analytical and organized in addressing routine needs and managing unique circumstances.
Overview
12
12
years of professional experience
1
1
year of post-secondary education
Work History
Quality Control Inspector
Patrick Industries
Cookeville
01.2024 - Current
- Located defects in products and processes, recording evidence and recommending remedial action.
- Demonstrated strong problem-solving skills and initiative to handle unanticipated circumstances.
- Monitored team operations to check and maintain compliance with OSHA requirements and internal policies.
- Updated job knowledge by engaging in educational opportunities and regular training.
- Collaborated with production teams to address quality issues and implement solutions.
- Read blueprints and manuals to determine test procedures or adjustment methods.
Line Leader
Sun Garden
Cookeville
09.2023 - 01.2024
- Utilized lean manufacturing principles to minimize waste and increase efficiency.
- Identified and reported equipment malfunctions to supervisors promptly.
- Recorded production data for analysis and process improvement discussions.
- Maintained adherence to strict deadlines without compromising quality.
Quality Control Inspector
Dometic
Sparta
03.2022 - 09.2023
- Located defects in products and processes, recording evidence and recommending remedial action.
- Demonstrated strong problem-solving skills and initiative to handle unanticipated circumstances.
- Kept inspection and measurement equipment operating by following instructions and notifying management of necessary repairs.
- Updated job knowledge by engaging in educational opportunities and regular training.
- Conducted routine and non-routine sampling to determine product quality status.
- Performed inspections on incoming materials against weight, dimensional and tensile criteria.
- Completed quality control and inspection sheets against ISO standards for maximum benefit.
Customer Service Representative
Swiss colony
Dickeyville
10.2013 - 06.2022
- Assisted customers with product inquiries and order placements.
- Resolved customer complaints through effective problem-solving techniques.
- Processed orders accurately using the company's point-of-sale system.
- Maintained up-to-date knowledge of products and promotions offered.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Education
Certified Nursing Assistant - CNA
South West Technical School
Fennimore, WI 06.2006 - 06.2007
GED -
South West Technical School
Fennimore, WI 08.2001 - 01/0001
Skills
- Adaptability and Flexibility
- Process Improvement
- Team Leadership
- Interpersonal Skills
- Problem Solving
- Time Management
- ISO compliance
- Team collaboration
- Safety compliance
- Attention to detail
Timeline
Quality Control Inspector
Patrick Industries
01.2024 - Current
Line Leader
Sun Garden
09.2023 - 01.2024
Quality Control Inspector
Dometic
03.2022 - 09.2023
Customer Service Representative
Swiss colony
10.2013 - 06.2022
Certified Nursing Assistant - CNA
South West Technical School
06.2006 - 06.2007
GED -
South West Technical School
08.2001 - 01/0001