Summary
Overview
Work History
Education
Skills
Timeline
Generic

Samantha Lee

Seymour

Summary

Skilled Pharmacy Operations Manager with a broad background in managing day-to-day pharmacy operations, improving workflow efficiency and ensuring regulatory compliance. Strong focus on patient services and team leadership, consistently driving high standards for quality care. Demonstrated capability of implementing process improvements that enhance productivity and reduce costs, contributing to overall business growth and profitability.

Overview

11
11
years of professional experience
2008
2008
years of post-secondary education

Work History

Pharmacy Operations Manager

Walgreens pharmacy
Sevierville
11.2018 - Current
  • Managed pharmacy operations to ensure compliance with safety regulations.
  • Oversaw staff scheduling and performance to optimize workflow efficiency.
  • Trained new employees on pharmacy protocols and customer service standards.
  • Coordinated inventory management processes for timely stock replenishment.
  • Assisted in resolving customer inquiries and complaints effectively.
  • Resolved customer complaints promptly while maintaining a high level of professionalism.
  • Managed the day-to-day activities of the pharmacy, including staffing, scheduling, budgeting, and customer service.
  • Recruited, hired, trained, coached, evaluated, and supervised staff members within the department.
  • Worked closely with store manager to maintain day-to-day operations.

Pharmacy Technician

Morristown Hamblen Hospital
Morristown
05.2018 - 11.2018
  • Dispensed medications accurately to patients under pharmacist supervision.
  • Assisted in inventory management by restocking shelves and tracking supplies.
  • Processed prescription orders using pharmacy software for efficiency.

Pharmacy Technician

CVS Pharmacy
Norton
03.2014 - 05.2018
  • Dispensed medications accurately to patients under pharmacist supervision.
  • Assisted in inventory management by restocking shelves and tracking supplies.
  • Processed prescription orders using pharmacy software for efficiency.
  • Collaborated with healthcare team to ensure optimal patient care.
  • Maintained cleanliness and organization in pharmacy work areas daily.
  • Prepared medications for dispensing by counting, pouring, labeling, and verifying doses.
  • Teamed with peers, technicians and pharmacists to prioritize and complete orders.
  • Performed data entry for patient profiles, billing information and prescription orders into the pharmacy software system.

Education

Shelby Valley High School
Pikeville , KY

Skills

  • Medication management
  • Prescription processing
  • Inventory control
  • Regulatory compliance
  • Staff training
  • Customer service
  • Workflow optimization
  • Performance evaluation
  • Quality assurance
  • Team collaboration
  • Conflict resolution
  • Effective communication
  • Problem solving
  • Time management
  • Medication dispensing
  • Pharmacy management
  • Pharmacy automation
  • Staff management
  • Medication therapy management
  • Insurance billing
  • Employee management
  • Pharmacy operations management
  • Pharmacy operations
  • Medicare and medicaid process
  • Inventory and restocking
  • Drug inventory management

Timeline

Pharmacy Operations Manager

Walgreens pharmacy
11.2018 - Current

Pharmacy Technician

Morristown Hamblen Hospital
05.2018 - 11.2018

Pharmacy Technician

CVS Pharmacy
03.2014 - 05.2018

Shelby Valley High School

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Samantha Lee