Samantha Lovitt
Martin
Summary
Knowledgeable and dedicated customer service professional with extensive experience in the medical field. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
2
2
years of professional experience
Work History
Customer Service Representative
Home Medical Products
05.2025 - Current
- Collaborated with team to ensure accurate order fulfillment.
- Enhanced customer loyalty by offering personalized solutions tailored to individual needs.
- Addressed customer inquiries to ensure satisfaction and foster positive service experience.
- Met customer call guidelines for service levels, handle time and productivity.
- Maintained up-to-date knowledge of product and service changes.
Front Office Assistant
Reelfoot Walk In Clinic
10.2024 - 02.2025
- Managed patient check-in and check-out processes, ensuring efficient flow of office operations.
- Assisted in scheduling appointments, coordinating with healthcare providers for optimal patient care.
- Handled patient inquiries and provided relevant information about clinic services and procedures.
- Maintained accurate patient records in electronic health record (EHR) system, ensuring data integrity.
- Reviewed and updated customer information in database for accuracy.
Front Office Receptionist
Advance Rehabilitation
10.2023 - 10.2024
- Managed multi-line phone system, directing calls to appropriate departments efficiently.
- Scheduled patient appointments, ensuring optimal use of clinic resources and minimizing wait times.
- Maintained accurate patient records, adhering to confidentiality protocols and regulatory compliance.
- Coordinated with healthcare providers to facilitate seamless patient care and communication.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
Customer Service Representative
UF Health Jacksonville
02.2023 - 07.2023
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Trained new personnel regarding company operations, policies and services.
- Maintained up-to-date knowledge of product and service changes.
Education
Daytona State College
Daytona Beach, FLSkills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Problem resolution
- Scheduling
- Call management
- Documentation
- Multi-line phone talent
- Coordination
Timeline
Customer Service Representative
Home Medical Products
05.2025 - Current
Front Office Assistant
Reelfoot Walk In Clinic
10.2024 - 02.2025
Front Office Receptionist
Advance Rehabilitation
10.2023 - 10.2024
Customer Service Representative
UF Health Jacksonville
02.2023 - 07.2023
Daytona State College
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