Samantha Montecinos
Kingsport
Summary
Dedicated professional with strong skills in fraud detection and complaint resolution. Experienced in call center operations and customer relationship management, ready to enhance customer satisfaction and drive efficiency.
Overview
5
5
years of professional experience
Work History
Customer Service Phone Representative
ACT
Johnson City
10.2024 - 11.2025
- Inbound and outbound credit fraud management customer calls.
- Supported Bank of America in fraudulent customer complaints
- Partnered with the 3 major credit bureaus to rectify customer fraud claims.
Cashier and Food Prep
Dairy Queen
Kingsport
12.2022 - 09.2023
- Operated POS system, including payments via cash and credit card.
- Prepared customer orders, ensuring accuracy and freshness.
- Responsible for opening and closing restaurant duties.
Management Trainee
Cookout
Kingsport
01.2021 - 02.2023
- Tasked with Assistant Manager duties, to include cash deposits, employee scheduling and inventory management.
- Assisted with coaching and development of staff.
- Oversaw opening and closing procedures, including staff payroll.
Education
GED -
Connections Academy
Bristol, TN05-2023
Skills
- Fraud detection
- Credit reporting
- Call center operations
- Complaint resolution
- Data entry
- Customer relationship management
Timeline
Customer Service Phone Representative
ACT
10.2024 - 11.2025
Cashier and Food Prep
Dairy Queen
12.2022 - 09.2023
Management Trainee
Cookout
01.2021 - 02.2023
GED -
Connections Academy