Samantha Stockwell
Sevierville
Summary
Certified professional with strong background in pharmacy operations, medication management, and patient care. Known for reliability, adaptability, and effective collaboration with healthcare teams to achieve optimal outcomes. Skilled in prescription processing, inventory control, and providing exceptional customer service. Highly organized with focus on accuracy and compliance with regulatory standards.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Service Coordinator
Meadows Homes LLC
01.2025 - Current
- Resolved customer complaints and issues to drive satisfaction and loyalty.
- Assessed customer needs and developed solutions to meet needs.
- Handled sensitive information discreetly, maintaining confidentiality when managing personnel files or financial data.
- Answered multi-line phone system and enthusiastically greeted callers.
- Maintained daily report documents, memos and invoices.
- Scheduled appointments and conducted follow-up calls to clients.
- Prepared professional correspondence, including memos, letters, and emails, ensuring accuracy and timeliness.
Waitress
Brick and Spoon
09.2020 - 01.2025
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Used cash registers and credit card machines to cash out customers.
- Supported teamwork atmosphere among staff members through clear communication and collaboration during shifts.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Answered customers' questions, recommended items, and recorded order information.
Certified Pharmacy Technician
Walgreens
11.2018 - 03.2020
- Trained new pharmacy technicians on proper procedures and best practices, ensuring consistent quality of service.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Completed paperwork, entering prescription and insurance or billing information into patient profiles.
- Increased customer satisfaction by delivering friendly, personalized service during transactions.
- Maintained proper drug storage procedures, registries, and records for controlled drugs.
Certified Pharmacy Technician
Walgreens
10.2012 - 08.2016
- Trained new pharmacy technicians on proper procedures and best practices, ensuring consistent quality of service.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Completed paperwork, entering prescription and insurance or billing information into patient profiles.
- Enhanced patient care by accurately filling and dispensing prescriptions in a timely manner.
- Increased customer satisfaction by delivering friendly, personalized service during transactions.
- Maintained proper drug storage procedures, registries, and records for controlled drugs.
Education
High School Diploma -
Sevier County High School
Sevierville, TN05-2008
Skills
- Telephone communication
- Customer service
- Data entry
- Strong multitasking
- Problem-solving skills
- Insurance billing
- Notetaking and documentation
- HIPAA regulations
- Medication dispensing
- Filling prescriptions
- Manual and automated medication dispensing
- Prescription interpretation
- Drug storage procedures
- Pharmacy law compliance
- Drug inventory control
Certification
- Certified Pharmacy Technician (CPhT) - Pharmacy Technician Certification Board (PTCB).
Timeline
Service Coordinator
Meadows Homes LLC
01.2025 - Current
Waitress
Brick and Spoon
09.2020 - 01.2025
Certified Pharmacy Technician
Walgreens
11.2018 - 03.2020
Certified Pharmacy Technician
Walgreens
10.2012 - 08.2016
High School Diploma -
Sevier County High School
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