Samantha Wood
Scoops and More
Lexington
20
years of professional experience
Experienced restaurant owner with a strong record in team leadership, operations management, customer service, and inventory control. Skilled in health code compliance, budgeting, and problem-solving to improve efficiency and support profitable daily operations.
Work History
Restaurant Owner
5 Years 4 Months- Directed daily restaurant operations, ensuring consistent service, food quality, and guest satisfaction.
- Managed budgeting, cash flow, and expense control to support profitable business performance.
- Hired, trained, and coached staff on service standards, food safety, and operational procedures.
- Negotiated vendor agreements and monitored inventory to maintain supply continuity and reduce waste.
- Developed menus, pricing, and promotional strategies aligned with customer demand and revenue goals.
- Implemented compliance practices for sanitation, licensing, and workplace safety requirements.
- Resolved customer concerns promptly, preserving service standards and repeat business.
- Evaluated operational processes and introduced improvements to increase efficiency and team accountability.
- Managed payroll, daily deposits, and cost controls.
- Supervised daily restaurant operations, ensuring smooth workflow and timely resolution of any issues that arose.
- Set employee schedules, delegated work, and monitored food quality and service performance.
- Maintained positive relationships with the local community and government officials.
- Ensured compliance with all health department regulations, maintaining a safe environment for both employees and patrons alike.
- Optimized menu offerings based on customer feedback, leading to better sales performance and high levels of repeat business.
- Effectively managed payroll responsibilities while adhering to budgetary constraints, promoting cost-effective staffing practices across all shifts.
- Recruited, hired, and trained staff to fill vacancies.
- Supervised daily activities of the restaurant and 8 employees.
- Streamlined back-of-house processes for improved kitchen efficiency, resulting in faster order preparation times without compromising quality standards.
- Mentored and developed staff members, fostering an environment that promoted professional growth within the team.
- Established strong vendor relationships for the consistent sourcing of fresh ingredients at competitive prices.
- Cultivated a positive dining atmosphere by maintaining a clean and inviting establishment.
- Planned and executed strategies to increase customer loyalty and retention.
- Implemented effective inventory management systems to minimize waste and control food costs.
- Developed and executed marketing strategies to attract new patrons, resulting in higher foot traffic and improved revenue.
- Sourced vendors, negotiated contracts, and managed efficient deliveries of high-quality supplies.
- Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
- Created and deployed successful strategies to boost restaurant performance, streamline food prep processes and reduce waste.
- Identified team weak points and implemented corrective actions to resolve concerns.
- Analyzed sales data to identify trends for informed decision-making related to menu adjustments or operational changes.
- Oversaw successful marketing campaigns to increase restaurant exposure and awareness.
- Managed staff schedules and maintained adequate coverage for all shifts.
- Oversaw food preparation and monitored safety protocols.
- Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
- Kept facility compliant with health codes, sanitation requirements and license regulations, alleviating potentially heavy fines.
- Maintained effective supply levels by monitoring and reordering food stock and dry goods.
- Monitored and adjusted pricing, discounts and promotions to maximize profitability.
- Motivated staff to perform at peak efficiency and quality.
- Purchased food and cultivated strong vendor relationships.
- Trained staff on proper cooking procedures as well as safety regulations and productivity strategies.
- Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.
- Inspected equipment and machinery for proper working condition and directed staff to clean and repair as needed.
- Enhanced financial controls to minimize theft and loss risks, continuously maintaining accurate accounts and cash drawers.
- Reduced inaccuracies by carefully counting cash and keeping meticulous records of transactions.
Sargeant of Corrections
6 Years 1 Month- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness, and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Worked flexible hours across the night, weekend, and holiday shifts.
- Managed time efficiently in order to complete all tasks within deadlines.
- Organized and detail-oriented with a strong work ethic.
- Paid attention to detail while completing assignments.
- Used critical thinking to break down problems, evaluate solutions, and make decisions.
- Strengthened communication skills through regular interactions with others.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Learned and adapted quickly to new technologies and software applications.
- Proved successful working within tight deadlines and a fast-paced environment.
- Developed and maintained courteous and effective working relationships.
- Demonstrated strong organizational and time management skills while managing multiple projects.
Sales Associate
4 Years 2 Months- Greeted customers and delivered product recommendations aligned with shopping needs.
- Resolved customer concerns promptly, ensuring positive service and repeat business.
- Operated POS systems accurately while processing cash, card, and mobile payments.
- Replenished shelves and maintained organized displays using store merchandising standards.
- Monitored inventory levels and coordinated restocking to reduce out-of-stock gaps.
- Assisted with price checks, product location, and checkout support during peak traffic.
- Trained new associates on register procedures, floor service, and daily priorities.
- Maintained clean, safe sales areas while following store policies and operational procedures.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Engaged with customers to build rapport and loyalty.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Solved customer challenges by offering relevant products and services.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
- Engaged with customers to effectively build rapport and lasting relationships.
- Minimized wait times for customers during peak hours, while maintaining a high level of customer satisfaction.
- Enhanced team productivity by fostering a positive work environment and providing support to colleagues as needed.
- Maintained accurate inventory records to ensure adequate stock levels, minimizing out-of-stock situations that could impact customer satisfaction.
- Participated in team meetings and training sessions regularly for continuous professional development within the retail industry.
- Collaborated with team members to achieve monthly sales targets.
- Provided training to new staff on sales techniques and store procedures, ensuring consistent customer service.
- Assisted in inventory management tasks, such as stock replenishment and cycle counts, to ensure product availability.
- Resolved customer complaints with patience and understanding, restoring customer confidence.
- Contributed to a positive shopping environment by maintaining organized and welcoming store appearance.
- Managed efficient cash register operations.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Engaged in friendly conversation with the customer to better uncover individual needs.
- Listened to customer needs and desires to identify and recommend optimal products.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Used in-store system to locate inventory and place special orders for customers.
- Developed strong rapport with customers and created a positive impression of business.
- Monitored customers for signs of security concerns and escalated issues to management.
- Performed cash, card, and check transactions to complete customer purchases.
Education
High School Diploma
Skills
Team supervision
Inventory management
POS system operation
Shift management
Customer service
Staff hiring
Employee scheduling
Scheduling staff
Staff supervision
Employee supervision
Team leadership
Delegating assignments and tasks
Problem-solving
Professional demeanor
Money handling
Supply ordering and management
Talent acquisition
Reliable and responsible
Calm and pleasant demeanor
Delegating assignments and tasks
Staff rostering
Timeline
Restaurant Owner
Scoops and More
07.2020 - 11.2025Read More
Sargeant of Corrections
Henderson County Sheriff's Office
04.2010 - 05.2016Read More
Sales Associate
Major Market
02.2006 - 04.2010Read More
Scotts Hill School
High School Diploma
Read More