Samuel Castleberry
Harrison
Summary
To secure an entry position with the opportunity to learn and progress as an employee.
Experienced Office Management and Administration Professional experienced optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence.
Overview
23
23
years of professional experience
Work History
Customer Service Supervisor/Delivery Supervisor
United States Postal Service
05.2020 - 06.2026
- Supervised daily operations, ensuring compliance with postal regulations and service standards.
- Analyzed performance metrics to identify areas for staff development and service enhancement.
- Coordinated scheduling and staffing to optimize workflow during peak periods.
- Demonstrated exceptional problem-solving abilities in navigating challenging customer scenarios and finding solutions that met their needs as well as aligned with company policies.
- Collaborated with IT department to implement new CRM system, enhancing data management and customer interaction tracking.
- Collaborated with other departments to address recurring customer concerns, improving overall service quality.
- Resolved escalated customer complaints, ensuring satisfaction and loyalty.
- Analyzed delivery data to identify trends and areas for improvement, implementing changes accordingly.
City Letter Carrier
United States Postal Service
05.2012 - 05.2020
- Delivered mail efficiently across designated routes, ensuring timely service and customer satisfaction.
- Operated postal vehicles safely while adhering to traffic regulations and safety protocols.
- Provided exceptional customer service by addressing inquiries and resolving issues promptly.
- Navigated complex urban environments, adapting to changing conditions to optimize delivery routes.
- Displayed a strong work ethic and punctuality, consistently arriving on time for scheduled shifts and completing deliveries in an efficient manner.
- Provided exceptional customer service, addressing inquiries regarding mail and package deliveries.
Infantry Paratrooper. Team Leader and Wounded Warrior transitioning.
US Army
10.2006 - 01.2012
- Executed airborne operations, ensuring mission success through precise parachute deployment and navigation.
- Led training exercises, enhancing team readiness and operational effectiveness in high-pressure environments.
- Mentored junior paratroopers, fostering skill development and adherence to safety protocols.
- Implemented strategic initiatives to improve operational efficiency within airborne units.
- Evaluated mission plans, assessing risks and providing actionable recommendations for improvement.
- Collaborated with cross-functional teams to streamline operations and achieve mission objectives effectively.
- Upgraded equipment functionality by conducting thorough inspections and maintenance checks.
- Performed reconnaissance missions, gathering vital intelligence for strategic decision making.
- Supported global contingency operations by rapidly deploying to areas of need on short notice.
- Used modern communication systems to relay orders to squad members.
- Installed, operated and maintained field communications equipment.
- Field tested new equipment such as the (DBAL) laser weapon system's and PAS-13 thermal optics. provided feedback and became proficient in use while taking the knowledge back to other units and training the soldiers.
- Installing new (SIPRNET) Secret Intranet Router Network infrastructures on new outposts and restoring damaged infrastructures on (FOB)s, Forward Operating Base and (COP)s, Combat Outposts.
Railroad Mechanic/Dc motors
Chattanooga Armature Works
05.2003 - 05.2005
- Diagnosed and repaired electrical systems in various machinery and equipment such as grid fans and generators.
- Performed routine maintenance on motors, generators, and transformers to ensure optimal performance.
- Streamlined repair processes, reducing turnaround times for service requests significantly.
- Inspected and tested repaired units to confirm adherence to quality standards before deployment.
- Diagnosed electrical problems using advanced diagnostic tools; repaired or replaced faulty wiring harnesses as needed for optimal functionality.
Education
Associate of Science - Information Technology Security and Administration Program
My computer career
Indianapolis, IN, United States08.2024
Associate of Applied Science Degree - Electrical Engineering Technology
ITT-Technical Institute
Chattanooga, TN, United States12.2015
Skills
- Have working knowledge with: Oscilloscopes, multi-meters and other test equipment, electrical motors, etc
- Able to work unsupervised with a sense of urgency and accuracy
- Maintenance and Operational duties: light maintenance work on base, mechanical and electrical on military vehicles, X-ray machines, security equipment and generators/communications equipment, ie cameras, computers, infrared equipment, weapon optics, etc
- Understand, comply and execute OSHA standards and policies in multiple roles
- Able to deconstruct, repair/replace and reassemble equipment to utilize preventative measures, maintain efficiency and equipment longevity
- Experience with Solder and circuit-boards, LCD’s, writing code, C, using Keil, Micro controllers and various Microsoft programs
- Assist with continuing learning and increasing knowledge base with subordinates and team members
- Customer service
- Time management
- Problem-solving
- Team leadership
- Customer relations
- Handling escalations
Timeline
Customer Service Supervisor/Delivery Supervisor
United States Postal Service
05.2020 - 06.2026
City Letter Carrier
United States Postal Service
05.2012 - 05.2020
Infantry Paratrooper. Team Leader and Wounded Warrior transitioning.
US Army
10.2006 - 01.2012
Railroad Mechanic/Dc motors
Chattanooga Armature Works
05.2003 - 05.2005
Associate of Applied Science Degree - Electrical Engineering Technology
ITT-Technical Institute
Associate of Science - Information Technology Security and Administration Program
My computer career