Summary
Overview
Work History
Education
Skills
Certification
References
Timeline
Generic

Samuel Householder

Knoxville

Summary

Forward-thinking team leader skilled at operating departments efficiently to meet goals. Successful background matching employees with roles for maximum performance. Proactive and hardworking individual focused on continuous operational improvement.

Overview

6
6
years of professional experience
1
1
Certification

Work History

CSR

Shred-It/Stericycle
07.2022 - Current
  • Upheld strict adherence to company policies and procedures while providing exceptional service experiences for each client interaction.
  • Answered product and service questions, suggesting other offerings to attract potential customers.
  • Identified opportunities for process improvements, leading to increased efficiency in handling customer interactions.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Participated in team meetings and training sessions to stay informed about product updates and changes.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Delivered prompt service to prioritize customer needs.
  • Exhibited high energy and professionalism when dealing with clients and staff.

Assistant Store Manager

Food City
01.2022 - 07.2022
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
  • Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
  • Walked through store areas to identify and proactively resolve issues negatively impacting operations.
  • Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
  • Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
  • Fostered a positive work culture by promoting teamwork and recognizing individual achievements among staff members regularly.
  • Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
  • Created and maintained safe and secure work environments for employees.
  • Streamlined inventory management with regular audits, accurate ordering, and efficient stock organization.
  • Maintained positive customer relationships by responding quickly to customer service inquiries.
  • Provided weekly work schedules to employees to accommodate business demands and vacation requests.
  • Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.
  • Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
  • Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
  • Increased employee retention, training staff in effective customer service techniques and product knowledge.
  • Delivered consistent sales growth by identifying opportunities for promotions and cross-selling products to customers.
  • Improved store operations by establishing clear communication channels between team members and implementing efficient scheduling practices.
  • Conducted regular performance evaluations of team members while providing constructive feedback resulting in enhanced productivity levels.
  • Maintained excellent vendor relationships which facilitated smooth supply chain operations enabling better inventory control.
  • Trained and guided team members to maintain high productivity and performance metrics.

Operations Manager

Hackbarth/ MPH
01.2018 - 01.2022
  • Supervised operations staff and kept employees compliant with company policies and procedures.
  • Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
  • Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
  • Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
  • Developed and maintained relationships with external vendors and suppliers.
  • Developed systems and procedures to improve operational quality and team efficiency.
  • Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
  • Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
  • Analyzed and reported on key performance metrics to senior management.
  • Oversaw facility maintenance, ensuring optimal functionality of equipment and infrastructure at all times.
  • Achieved higher employee retention rates by fostering a positive work environment and providing opportunities for professional growth.
  • Identified and resolved unauthorized, unsafe, or ineffective practices.
  • Developed and implemented strategies to maximize customer satisfaction.
  • Spearheaded process improvements, resulting in increased productivity and reduced operational costs.
  • Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
  • Championed safety protocols to maintain a secure working environment, reducing workplace accidents significantly.
  • Reduced process bottlenecks by training and coaching employees on practices, procedures, and performance strategies.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Interacted well with customers to build connections and nurture relationships.
  • Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
  • Reported issues to higher management with great detail.

Education

Associate of Science - Business Administration And Management

Pellissippi State Community College
Knoxville, TN

High School Diploma -

South Doyle High School
Knoxville, TN
05.2019

Skills

  • Problem-solving abilities
  • Microsoft Outlook
  • Customer Relations
  • Computer Proficiency
  • Documentation
  • Data Entry
  • Scheduling
  • Administrative Support
  • Problem Resolution
  • Operational Efficiency
  • Decision-Making
  • Staff Management
  • Planning and Implementation
  • Performance monitoring
  • Employee Motivation
  • Maintaining Compliance
  • Goal Setting
  • Health and safety compliance
  • Logistics Management

Certification

NAID Certified

Smith Safety Trained

Swat Trained

Mega-Star Program

Assistant Store Manager Program


References

Adam Wade (Store Manager) Food City: 865-573-5003

Ben Stanton (Assistant Store Manager) Food City: 865-573-5003

Dalton Tipton (Assistant Lead Store Manager) Food City: 865-216-9800

Steve Bell (Team Lead) Hackbarth/MPH: 865-232-9242

Tyler Latham (Pilot) Piedmont: 865-719-3924

Timeline

CSR

Shred-It/Stericycle
07.2022 - Current

Assistant Store Manager

Food City
01.2022 - 07.2022

Operations Manager

Hackbarth/ MPH
01.2018 - 01.2022

Associate of Science - Business Administration And Management

Pellissippi State Community College

High School Diploma -

South Doyle High School

NAID Certified

Smith Safety Trained

Swat Trained

Mega-Star Program

Assistant Store Manager Program


Samuel Householder