Samuel Householder
Knoxville
Summary
Forward-thinking team leader skilled at operating departments efficiently to meet goals. Successful background matching employees with roles for maximum performance. Proactive and hardworking individual focused on continuous operational improvement.
Overview
6
6
years of professional experience
1
1
Certification
Work History
CSR
Shred-It/Stericycle
07.2022 - Current
- Upheld strict adherence to company policies and procedures while providing exceptional service experiences for each client interaction.
- Answered product and service questions, suggesting other offerings to attract potential customers.
- Identified opportunities for process improvements, leading to increased efficiency in handling customer interactions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Delivered prompt service to prioritize customer needs.
- Exhibited high energy and professionalism when dealing with clients and staff.
Assistant Store Manager
Food City
01.2022 - 07.2022
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Fostered a positive work culture by promoting teamwork and recognizing individual achievements among staff members regularly.
- Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
- Created and maintained safe and secure work environments for employees.
- Streamlined inventory management with regular audits, accurate ordering, and efficient stock organization.
- Maintained positive customer relationships by responding quickly to customer service inquiries.
- Provided weekly work schedules to employees to accommodate business demands and vacation requests.
- Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
- Increased employee retention, training staff in effective customer service techniques and product knowledge.
- Delivered consistent sales growth by identifying opportunities for promotions and cross-selling products to customers.
- Improved store operations by establishing clear communication channels between team members and implementing efficient scheduling practices.
- Conducted regular performance evaluations of team members while providing constructive feedback resulting in enhanced productivity levels.
- Maintained excellent vendor relationships which facilitated smooth supply chain operations enabling better inventory control.
- Trained and guided team members to maintain high productivity and performance metrics.
Operations Manager
Hackbarth/ MPH
01.2018 - 01.2022
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Developed and maintained relationships with external vendors and suppliers.
- Developed systems and procedures to improve operational quality and team efficiency.
- Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Analyzed and reported on key performance metrics to senior management.
- Oversaw facility maintenance, ensuring optimal functionality of equipment and infrastructure at all times.
- Achieved higher employee retention rates by fostering a positive work environment and providing opportunities for professional growth.
- Identified and resolved unauthorized, unsafe, or ineffective practices.
- Developed and implemented strategies to maximize customer satisfaction.
- Spearheaded process improvements, resulting in increased productivity and reduced operational costs.
- Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
- Championed safety protocols to maintain a secure working environment, reducing workplace accidents significantly.
- Reduced process bottlenecks by training and coaching employees on practices, procedures, and performance strategies.
- Trained and guided team members to maintain high productivity and performance metrics.
- Interacted well with customers to build connections and nurture relationships.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Reported issues to higher management with great detail.
Education
Associate of Science - Business Administration And Management
Pellissippi State Community College
Knoxville, TNHigh School Diploma -
South Doyle High School
Knoxville, TN05.2019
Skills
- Problem-solving abilities
- Microsoft Outlook
- Customer Relations
- Computer Proficiency
- Documentation
- Data Entry
- Scheduling
- Administrative Support
- Problem Resolution
- Operational Efficiency
- Decision-Making
- Staff Management
- Planning and Implementation
- Performance monitoring
- Employee Motivation
- Maintaining Compliance
- Goal Setting
- Health and safety compliance
- Logistics Management
Certification
NAID Certified
Smith Safety Trained
Swat Trained
Mega-Star Program
Assistant Store Manager Program
References
Adam Wade (Store Manager) Food City: 865-573-5003
Ben Stanton (Assistant Store Manager) Food City: 865-573-5003
Dalton Tipton (Assistant Lead Store Manager) Food City: 865-216-9800
Steve Bell (Team Lead) Hackbarth/MPH: 865-232-9242
Tyler Latham (Pilot) Piedmont: 865-719-3924
Timeline
CSR
Shred-It/Stericycle
07.2022 - Current
Assistant Store Manager
Food City
01.2022 - 07.2022
Operations Manager
Hackbarth/ MPH
01.2018 - 01.2022
Associate of Science - Business Administration And Management
Pellissippi State Community College
High School Diploma -
South Doyle High School
NAID Certified
Smith Safety Trained
Swat Trained
Mega-Star Program
Assistant Store Manager Program
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