Samuel Hughes
Mount Juliet
Summary
Detail oriented Robotics Support Technician with a proven track record at TEKsystems, enhancing autonomous robotic systems through meticulous data analysis and technical troubleshooting. Skilled in Python and team training, I boosted productivity by 15%. Known for analytical thinking and efficiently resolving complex technical issues, I excel in fast-paced environments, driving system improvements and optimization. Developed strong technical troubleshooting and user support skills in fast-paced IT environment. Demonstrated ability to resolve technical issues efficiently and enhance operational workflows. Leveraging transferrable skills in problem-solving and user support to contribute effectively.
Overview
1
1
year of professional experience
1
1
Certification
Work History
Test Support Technician
TEKsystems
03.2024 - Current
- Managed test data logging for autonomous robotic systems, ensuring accurate tracking and performance analytics for system optimization.
- Collaborated with hardware and software engineers via Slack to escalate issues, offer troubleshooting insights, and support system improvements
- Trained upwards of 20+ new TEKsystems Robotics Support Technicians on how to use various software and testing tools. Increasing productivity by 15%.
- Used various testing tools and software to troubleshoot and collect data for further improvements and updates to autonomous robots.
- Streamlined troubleshooting processes for increased efficiency and reduced downtime.
- Evaluated system logs to identify patterns of issues, recommending improvements to prevent recurring problems.
- Performed root cause analysis on complex technical problems, developing long-term solutions that improved system stability.
- Used ticketing systems to manage and process support actions and requests.
- Diagnosed and troubleshot hardware, software and network issues.
- Installed and configured operating systems and applications.
- Managed inventory of hardware components for timely replacement or repair as needed.
- Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
- Developed comprehensive documentation for support processes, enabling faster issue resolution for team members.
Education
No Degree - Computer Science
Heritage Christian Academy
Mount Juliet, TNSkills
- Technical support
- Troubleshooting
- Remote support
- Ticket management
- SQL, Python, C, C#, JavaScript, Tableau, Power BI, R, and Java proficiency
- Data entry
- Technical issues analysis
- Technical troubleshooting
- Analytical thinking
- Detail Oriented
- Hardware troubleshooting
- Staff education and training
Accomplishments
- Collaborated with team of 100+ in the development and progression of the "Proteus" and "Cardinal" robots. As well as the integration of both to create "Carteus"
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Supervised team of 20 TEKsystems members.
- Created new training manuals on the "Proteus" project to assist in the training of T2 Robotic Support Technicians.
Certification
Google Data Analytics Certification
https://coursera.org/share/f7d54c281a116e73bf019196183b3f7d
Languages
English
Native or Bilingual
Japanese
Limited Working
Timeline
Test Support Technician
TEKsystems
03.2024 - Current
No Degree - Computer Science
Heritage Christian Academy
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