Samuel Lawson
Sevierville
Summary
Dynamic leader with proven expertise in operations management and strategic planning, honed at Harbor Freight. Excelled in enhancing team efficiency and streamlining workflows, leveraging skills in task delegation and customer service. Achieved significant improvements in operational processes and productivity, demonstrating a keen ability for risk management and conflict resolution.
Overview
22
22
years of professional experience
Work History
Supervisor
Harbor Freight
11.2017 - 12.2024
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Supported creation of detailed, technical financial models to value potential acquisition targets.
- Devised and implemented processes and procedures to streamline operations.
- Gathered, organized and input information into digital database.
- Conducted regular reviews of operations and identified areas for improvement.
Furniture Sales Lead
Big Lots
01.2013 - 11.2018
- Greeted customers and provided outstanding customer service.
- Communicated with clients to find and design layout best suited for client needs and location.
- Researched furniture materials and suggested pieces to clients based on budget and want.
- Cultivated relationships with vendors and distributors to negotiate best available prices.
Call Center Supervisor
Jewelry Television - JTV
01.2003 - 01.2007
- Oversaw employee performance to foster accurate prioritization and achievement of sales and productivity goals.
- Monitored call quality and provided individual constructive feedback to enhance performance and address areas in need of improvement.
- Supervised 15 resolution agents in providing excellent customer service to callers requiring assistance for specialty and rare issues.
- Minimized workflow issues by cross-training staff on technical procedures, protocols and customer service practices.
Education
High School Diploma -
Heritage High School
Maryville, TNSkills
- Task delegation
- Strategic planning
- Risk management
- Training and mentoring
- Operations management
- Customer service
- Conflict resolution
- Documentation and reporting
- Workflow management
Timeline
Supervisor
Harbor Freight
11.2017 - 12.2024
Furniture Sales Lead
Big Lots
01.2013 - 11.2018
Call Center Supervisor
Jewelry Television - JTV
01.2003 - 01.2007
High School Diploma -
Heritage High School
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