Sandhiya Madhavan
Gallatin
Summary
Seasoned Engineering Leader with 16+ years of experience building, scaling, and leading high-performing software and IT infrastructure operations teams across cloud (AWS, OpenStack) and hybrid environments. Adept at defining and executing technical strategies aligned with business goals, leading change management, and fostering a culture of innovation, accountability, and continuous improvement. Proven ability to partner cross-functionally with Product, Data, Finance, and Operations teams to deliver scalable, reliable, and customer-centric systems. Excels in strategic planning, team leadership, and detailed execution, ready to bring a wealth of experience and a fresh perspective.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Group Manager
NetCracker Pvt Ltd
09.2021 - 05.2025
- Developed and implemented FinOps strategies that optimized cloud infrastructure costs, achieving a cost reduction of 30% by identifying and eliminating inefficiencies.
- Additionally, streamlined deployment by breaking down and automating time-consuming tasks, cutting deployment times by 40% and enhancing overall productivity.
- Initiated & Driven Process improvements to enable data collection, tracking and continuously improve, this helped in tracking the cost and utilization of resources.
- Acted as the technical point of contact for cloud and infrastructure-related Client Escalation Management, presales activities, ensuring client requirements were met with tailored solutions.
- Cross-Functional Collaboration with the sales team and different stake holders to work on Corporate & Divisional Operational Plans, Staffing & Budget Management for the defined SLAs
- Implemented process improvements that increased operational efficiency and reduced costs across departments.
- Spearheaded change management efforts, ensuring smooth transitions during organizational restructuring initiatives.
Senior Infrastructure technical lead
Standard Charted pvt ltd
04.2017 - 08.2021
- Managed the migration of multiple infrastructures, including databases, middleware, and OS, supporting the pilot test of AWS migration, enhancing system efficiency.
- Delivered the monitoring stack in production after thorough testing of ELK and AppDynamics, improving real-time insights for tech executives.
- Led a team of 5 technical resources to automate the entire Linux infrastructure using DevOps, reducing deployment times by 40% and boosting overall productivity.
Consultant
Capgemini pvt ltd
05.2013 - 04.2017
- Led middleware migration from Websphere to WebLogic in 6 months, ensuring seamless transition and improved system performance, enhancing operational efficiency by 15%.
- Delivered 150+ platforms for production and testing business-critical applications, increasing reliability and reducing downtime by 20%.
- Utilized Root Cause Analysis (RCA) and Incident Management to resolve complex problems under pressure, driving continuous improvement through structured problem-solving and stakeholder coordination.
Associate Consultant
Capgemini pvt ltd
12.2010 - 02.2012
- Identified inconsistencies in mission-critical applications and implemented scripts to increase availability, enhancing system reliability by ##%.
- Led the implementation of monitoring solutions for critical application events using Nagios & Control M, improving real-time insights and reducing response times by ##%.
Analyst
Convergys India PVT limited
09.2008 - 11.2010
- Joined as trainee and learnt shell scripting, RDBMS to deliver platforms.
- Trained new hires and provided ongoing support until they reached steady state, ensuring smooth onboarding and knowledge transfer.
Education
Bachelor - Computer Science Engineering
Avinashilingam University
Skills
- Continuous integration and delivery
- Proficient in AWS services
- Process optimization expertise
- Team skill enhancement
- ITIL certification
- Cloud Infrastructure
- Cross-functional Team Leadership
- Linux environment support
- Environmental Monitoring
- Devops Engineering
- Operational efficiency improvement
Accomplishments
ITIL® v3 Foundation
Issued Jul 2014
AWS Certified Solutions Architect
Amazon Web Services (AWS) • Issued Dec 2020 - Expires Dec 2023
Certification
- ITIL v3 Foundation Issued Jul 2014
- AWS Certified Solutions Architect Amazon Web Services (AWS) Issued Dec 2020 - Expires Dec 2023
HONORS & AWARDS
Stellar Success (Netcracker Technology)
Received an award for implementing a centralized Knowledge Error Database (KEDB) and streamlining onboarding and access control processes—improving knowledge management, reducing incident recurrence, accelerating time-to-productivity for new team members, and enhancing operational efficiency in alignment with ITIL process standardization and continuous improvement practices.
Above and Beyond ( Netcracker Technology)
Received an award for leading cross-functional teams and driving automation initiatives that improved operational efficiency,reduced manual efforts, and accelerated service delivery
Stellar Success (Netcracker Technology)
Received an award for optimizing deployment time by streamlining CI/CD pipelines (Jenkins, GitLab), automating repetitive tasks,and implementing standardized DevOps practices—including Nexus repository cleanup and log retention policies—resulting in a20% faster release cycle, enhanced team velocity
Languages
English
Full Professional
Timeline
Group Manager
NetCracker Pvt Ltd
09.2021 - 05.2025
Senior Infrastructure technical lead
Standard Charted pvt ltd
04.2017 - 08.2021
Consultant
Capgemini pvt ltd
05.2013 - 04.2017
Associate Consultant
Capgemini pvt ltd
12.2010 - 02.2012
Analyst
Convergys India PVT limited
09.2008 - 11.2010
Bachelor - Computer Science Engineering
Avinashilingam University
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