Sandhya A
Supervisor
Chennai
Summary
Well-qualified Team Leader with proven success in improving operations and solving problems. Highly proficient in building lasting relationships with key decision makers, customers and team members to further company goals. Ready to leverage training and experience to take on new professional challenges.
Overview
2
2
years of professional experience
5
5
Languages
Work History
People Manager - Customer Service
Danfoss Industries Private Limited
02.2023 - Current
- Enhanced team productivity by implementing efficient workflow processes and time management strategies.
- Reduced employee turnover rate by addressing concerns promptly and proactively engaging in conflict resolution efforts.
- Managed budget allocations wisely while also seeking cost-saving measures without sacrificing quality or team satisfaction levels.
- Conducted comprehensive performance reviews to identify areas of improvement and provide constructive feedback.
Associate - Customer Service
Danfoss Industries Private Limited
3 2016 - 1 2022
- Providing first line support to customer on Sales Cycle (Pre, During and After Sales) queries received through Phone, Email and Web
- Understanding customer requirements, capturing the details, informing right internal stakeholders, follow-up and providing resolution
- Maintaining daily team operations and escalations, PPT presentations and working on daily reports
- Troubleshooting first level issues on Drives to customer over call
- Performing roles of Service coordinator in arranging Service Engineer on site for Drives.
Supervisor- Customer Service
Danfoss Industries Private Limited
05.2022 - 01.2023
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
Education
12th std -
Kendriya Vidyala N.A.L, C.B.S.E
M.E (Applied Electronics) -
Pallavan college of Engineering, Anna University
Skills
Salesforce (SharePoint)
One CRM
SAP (P08/P01 business Intelligence)S
KOFAX
Vonage/CTI
MICROPROCESSOR 8085, MICROCONTROLLER 8086, VLSI
MAT LAB, IE3D, HFSS SIMULATOR, WIPL-D
MS-office tool (Excel, Word, PowerPoint)
Technical training in Drives (VLT) for basic trouble shoot and customer briefing on calls
Can work efficiently in a group as well as an individual
Good interpersonal and organization skills
Comprehensive problem-solving ability
Ability to work under stress conditions
Jobdescription
Providing first line support to customer on Sales Cycle (Pre, During and After Sales) queries received through Phone, Email and Web
Understanding customer requirements, capturing the details, informing right internal stakeholders, follow-up and providing resolution
Maintaining daily team operations and escalations, PPT presentations and working on daily reports
Troubleshooting first level issues on Drives to customer over call
Performing roles of Service coordinator in arranging Service Engineer on site for Drives
Extracurricular Activities
Hosted/anchored internal fun events in office and hosted team meetings. Dancer and sports player
Projects
UNDER GRATUATE, Design and development of Quadrafilar Helix Antenna with wide beam radiation pattern at CBAND, undergone in Indian Space Research Organization, (ISRO), Bangalore.
POST GRATUATE, Compact, lightweight, feed network integrated Quadrafilar Helix Antenna with shaped radiation pattern at X-BAND, undergone in Indian Space Research Organization, (ISRO), Bangalore.
Timeline
People Manager - Customer Service
Danfoss Industries Private Limited
02.2023 - Current
Supervisor- Customer Service
Danfoss Industries Private Limited
05.2022 - 01.2023
Associate - Customer Service
Danfoss Industries Private Limited
3 2016 - 1 2022
12th std -
Kendriya Vidyala N.A.L, C.B.S.E
M.E (Applied Electronics) -
Pallavan college of Engineering, Anna University
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