Summary
Overview
Work History
Education
Skills
Additional Information
Certification
Timeline
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Sandhya J

TECHNICAL LEAD- US HEALTHCARE
Chennai

Summary

Knowledgeable Technical Lead with strong background in leading team of 8-9 members and delivering innovative solutions. Proven ability to oversee complex projects and drive successful outcomes through effective leadership. Demonstrated expertise in problem-solving and team mentorship.

Overview

10
10
years of professional experience
4
4
years of post-secondary education
1
1
Certification
3
3
Languages

Work History

Technical Lead

Infinite Computer Solutions
10.2023 - Current
  • Managing responsibilities as Technical Lead for a team of 8 members for membership application and coordinate with Onsite and Offshore team for various lines of business.
  • Development and maintenance of various .Net application using SSIS, SSRS for US healthcare.
  • Streamlined processes by automating repetitive tasks, saving time and resources.
  • Hired, trained, and mentored staff to maximize effectiveness.
  • Improved customer satisfaction rates through proactive communication of project updates and addressing concerns promptly.
  • Resolved critical issues in a timely manner by identifying root causes and implementing effective corrective actions.
  • Optimized resource allocation by tracking individual workloads across multiple projects concurrently.
  • Boosted employee engagement levels with regular one-on-one meetings, open forums for discussion, and clear career progression pathways for team members.
  • Facilitated knowledge sharing sessions among team members to promote best practices and enhance overall skillset within the organization.

Technical Lead

Infosys Ltd.
04.2022 - 09.2023
  • Served as a technical lead, leading a team of 9 members and delivered minor enhancements related to 834 Enrollments Inbound for a large US healthcare payer
  • Mentored junior developers through regular 1-on-1 meetings, providing guidance on best practices, coding standards, and career growth opportunities.
  • Allocate work, track and review the project scope within team on daily basis
  • Coordinated with cross-department teams like QA and L1 Support to ensure seamless end-to-end software delivery process.
  • Maintained close communication with clients throughout project life cycles for accurate progress reporting and prompt issue resolution.

Technology Analyst

Infosys
04.2019 - 03.2022
  • Involving in business analysis, design and system requirement discussions.
  • Participating in development and testing phases of project
  • Performing functional, integration and regression testing
  • Performing client side interaction and implementation
  • Working with onsite lead and manager and status reporting
  • Identified system issues and recommended changes to close system holes.

Senior System Engineer

Infosys
11.2017 - 03.2019
  • Detailed System and Functionality analysis for the enhancements with RRD and BRD
  • Scheduled the releases of the application
  • Provide the support and bug fixes for the system
  • Developed member, enrollment and claim process related reports as per the business requirements

System Engineer

Infosys
10.2015 - 10.2017
  • Resolved complex technical issues through effective problem-solving techniques and root cause analysis.
  • Understood the US Healthcare domain which includes -Member, Enrollments and Claims in QNXT.
  • Fixed defects and bugs raised with knowledgeable support and quality service.


Education

B.E - CSE

Velammal Engineering College
01.2011 - 01.2015

Skills

SQL

SSIS

SSRS

Excel

C#

ASP NET

ADO NET

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Additional Information

  • Participated in Hackathon event conducted in Infinite for consecutive 2 years and won award in 2024 event conducted during client visit.
  • Certificate Of Achievement- Provided for exceptional performance as part of Membership Team.
  • AWARDS , Delivery Excellence - Provided on time client delivery.
  • Insta Award- Received consecutively twice in Infosys for the appreciation received from client side.

Certification

Cleared Business English Certificate, Certified by ESOL University of Cambridge, May 2015

Timeline

Technical Lead

Infinite Computer Solutions
10.2023 - Current

Technical Lead

Infosys Ltd.
04.2022 - 09.2023

Technology Analyst

Infosys
04.2019 - 03.2022

Senior System Engineer

Infosys
11.2017 - 03.2019

System Engineer

Infosys
10.2015 - 10.2017

B.E - CSE

Velammal Engineering College
01.2011 - 01.2015
Sandhya JTECHNICAL LEAD- US HEALTHCARE