Summary
Overview
Work History
Education
Skills
Languages
Personal Information
Timeline
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Sandhya Sali Moses

Sandhya Sali Moses

Chennai

Summary

Dynamic Senior Corporate Agency Manager with HDFC Life, skilled in team management and customer relationship management. Achieved a 10% increase in sales through effective mentoring and strategic planning. Proven ability to analyze market trends and implement training programs that enhance team performance and drive business success.

Overview

9
9
years of professional experience

Work History

Senior Corporate Agency Manager

Hdfc Life
Chennai
12.2024 - 04.2025
  • Set sales goals, monitored performance, and implemented corrective actions effectively.
  • Developed training programs that enhanced skills of agency personnel.
  • Executed business plans aligned with corporate objectives to drive success.
  • Analyzed market trends and competitor activities to inform strategic initiatives.
  • Forecasted sales accurately and prepared detailed reports for performance evaluation.
  • Developed and implemented agency sales strategies to drive growth.

Customer Relationship Expert

Bankbazaar.com
Chennai
10.2017 - 11.2024
  • Mentored team of 10 telesales representatives, achieving quarterly targets with 10% increase.
  • Initiated outbound calls to promote products and generate customer interest.
  • Delivered high-quality customer service by addressing client inquiries within set standards.
  • Collaborated cross-functionally with various team members to enhance project outcomes.
  • Utilized multiple screens and programs to efficiently resolve customer issues.
  • Interpreted contracts and clearly communicated terms and conditions to clients.

Customer Service Executive

Computer Age Management Services
09.2016 - 09.2017
  • Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
  • Managed high volume of inbound calls while maintaining a professional demeanor and ensuring timely resolution of issues.
  • Described product and service details to customers to provide information on benefits and advantages.
  • Reduced average call time through efficient problem-solving skills without sacrificing quality of service provided.

Education

Bachelor of Engineering - Electronics And Communications Engineering

Ganadipathy Tulsi's Jain Engineering College
Vellore, India
05.2013

Skills

Tele sales and telemarketing

Customer relationship management

Professional email communication

Phone communication

Languages

  • English
  • Tamil
  • Telugu
  • Hindi

Personal Information

Timeline

Senior Corporate Agency Manager

Hdfc Life
12.2024 - 04.2025

Customer Relationship Expert

Bankbazaar.com
10.2017 - 11.2024

Customer Service Executive

Computer Age Management Services
09.2016 - 09.2017

Bachelor of Engineering - Electronics And Communications Engineering

Ganadipathy Tulsi's Jain Engineering College
Sandhya Sali Moses