Sandhya Sali Moses
Chennai
Summary
Dynamic Senior Corporate Agency Manager with HDFC Life, skilled in team management and customer relationship management. Achieved a 10% increase in sales through effective mentoring and strategic planning. Proven ability to analyze market trends and implement training programs that enhance team performance and drive business success.
Overview
9
9
years of professional experience
Work History
Senior Corporate Agency Manager
Hdfc Life
Chennai
12.2024 - 04.2025
- Set sales goals, monitored performance, and implemented corrective actions effectively.
- Developed training programs that enhanced skills of agency personnel.
- Executed business plans aligned with corporate objectives to drive success.
- Analyzed market trends and competitor activities to inform strategic initiatives.
- Forecasted sales accurately and prepared detailed reports for performance evaluation.
- Developed and implemented agency sales strategies to drive growth.
Customer Relationship Expert
Bankbazaar.com
Chennai
10.2017 - 11.2024
- Mentored team of 10 telesales representatives, achieving quarterly targets with 10% increase.
- Initiated outbound calls to promote products and generate customer interest.
- Delivered high-quality customer service by addressing client inquiries within set standards.
- Collaborated cross-functionally with various team members to enhance project outcomes.
- Utilized multiple screens and programs to efficiently resolve customer issues.
- Interpreted contracts and clearly communicated terms and conditions to clients.
Customer Service Executive
Computer Age Management Services
09.2016 - 09.2017
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
- Managed high volume of inbound calls while maintaining a professional demeanor and ensuring timely resolution of issues.
- Described product and service details to customers to provide information on benefits and advantages.
- Reduced average call time through efficient problem-solving skills without sacrificing quality of service provided.
Education
Bachelor of Engineering - Electronics And Communications Engineering
Ganadipathy Tulsi's Jain Engineering College
Vellore, India05.2013
Skills
Tele sales and telemarketing
Customer relationship management
Professional email communication
Phone communication
Languages
- English
- Tamil
- Telugu
- Hindi
Personal Information
Timeline
Senior Corporate Agency Manager
Hdfc Life
12.2024 - 04.2025
Customer Relationship Expert
Bankbazaar.com
10.2017 - 11.2024
Customer Service Executive
Computer Age Management Services
09.2016 - 09.2017
Bachelor of Engineering - Electronics And Communications Engineering
Ganadipathy Tulsi's Jain Engineering College
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