Sandhya Sali Moses
Customer Relationship Expert
Chennai
Summary
Knowledgeable and dedicated customer service professional with extensive experience in industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
8
8
years of professional experience
4
4
Languages
Work History
Customer Relationship Expert
Bankbazaar.com
10.2017 - Current
- Provided excellent customer service and provided answers to client questions within set standards.
- Worked cross-functionally with various members of teams.
- Worked with multiple screens and programs to resolve customer issues.
- Interpreted contracts and communicated terms and conditions.
Customer Service Executive
Computer Age Management Services
09.2016 - 09.2017
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
- Managed high volume of inbound calls while maintaining a professional demeanor and ensuring timely resolution of issues.
- Described product and service details to customers to provide information on benefits and advantages.
- Reduced average call time through efficient problem-solving skills without sacrificing quality of service provided.
Education
Bachelor of Engineering - Electronics And Communications Engineering
Ganadipathy Tulsi's Jain Engineering College
Vellore, India 04.2001 -
Skills
Telephone skills
Email Etiquette
CRM Software
Teamwork and Collaboration
Timeline
Customer Relationship Expert
Bankbazaar.com
10.2017 - Current
Customer Service Executive
Computer Age Management Services
09.2016 - 09.2017
Bachelor of Engineering - Electronics And Communications Engineering
Ganadipathy Tulsi's Jain Engineering College
04.2001 -
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