Sandie Reames
Chattanooga,TN
Summary
Dedicated Licensed Optician with a focus on enhancing patient satisfaction through expert eyewear selection and fitting.
Optical professional with a comprehensive understanding of vision care and eyewear solutions. Proven ability to provide exceptional service and accurate fittings, contributing to high customer satisfaction. Committed to teamwork and adaptable to evolving client needs, with strong technical proficiency and attention to detail.
Overview
16
16
years of professional experience
Work History
Licensed Optician
PDS Consultants
Chattanooga, TN
12.2017 - Current
- Resolved customer complaints professionally and effectively to maintain positive client relationships.
- Collaborated with the optometrist to create a seamless experience for patients during eye exams and prescription updates.
- Increased sales through expert knowledge of lens types, materials, and coatings for various customer needs.
- Participated in continuing education opportunities to stay current on industry trends, advancements in technology, and emerging best practices.
- Ensured compliance with state regulations by maintaining up-to-date licensure as a Licensed Optician.
- Built rapport with clients through attentive listening skills and genuine interest in their vision needs.
- Enhanced customer satisfaction by providing personalized optical care and recommending suitable products.
- Provided personalized eyewear solutions through comprehensive patient consultations.
- Assisted in fitting and adjusting eyewear to enhance comfort and performance.
- Educated patients on proper eyewear care and usage for optimal vision health.
- Educated patients on proper eyewear usage and maintenance, ensuring long-lasting functionality of glasses.
- Calibrated seg heights, vertex, and pupillary distance and pantoscopic tilt to customize eyeglass orders and create perfect fit.
- Aided patients in selection of flattering eyeglass frames appropriate for prescription and style preferences.
Licensed Optician/Manager
JCPenney Optical Shop
Chattanooga, TN
01.2010 - 12.2017
- Assisted customers in selecting eyewear that meets their visual and lifestyle needs.
- Provided accurate fittings and adjustments for eyewear to ensure optimal comfort and performance.
- Collaborated with optometrists to interpret prescriptions and recommend appropriate eyewear solutions.
- Developed strategies to enhance customer satisfaction, leading to increased repeat business and referrals.
- Participated in continuing education opportunities to stay current on industry trends, advancements in technology, and emerging best practices.
- Mentored junior staff on best practices in customer service and eyewear fitting techniques.
- Maintained inventory of optical products, ensuring compliance with quality standards.
- Provided training and mentorship to new staff on optical dispensing techniques.
- Enhanced customer satisfaction by addressing inquiries and resolving issues promptly.
- Implemented streamlined processes for order management, reducing turnaround times.
Education
Associate Degree in Opticianry - Opticianry
J Sergeant Reynolds Community College
Springfield, VA01-2000
NCLE - National Contact Lens Examiners
Online
Online01-1998
ABO - American Board of Opticianry
Online
Online01-1998
Licensed Dispensing Optician - Opticianry
Online
Online02-1996
High School Diploma -
Hinkley High School
Aurora, CO06.1988
Skills
- Customer service
- Optical measurements
- Computer skills
- HIPAA compliance
- Frame selection
- Prescription interpretation
- Eyewear adjustments
- Frame fitting
- Eyeglass repair
- Order preparation
- Problem-solving
- Time management
- Attention to detail
Timeline
Licensed Optician
PDS Consultants
12.2017 - Current
Licensed Optician/Manager
JCPenney Optical Shop
01.2010 - 12.2017
High School Diploma -
Hinkley High School
Associate Degree in Opticianry - Opticianry
J Sergeant Reynolds Community College
NCLE - National Contact Lens Examiners
Online
ABO - American Board of Opticianry
Online
Licensed Dispensing Optician - Opticianry
Online