Sandra Beal
Clarksville,TN
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading, and motivating, as well as excellent client relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring, and morale-building abilities to enhance employee engagement and boost performance.
Overview
9
9
years of professional experience
Work History
Client Experience Manager
Nashville Veterinary Specialists And Animal Emergency
04.2021 - Current
- Evaluated client feedback data to identify areas of improvement and prioritized resources accordingly, resulting in continuous enhancement of client experience.
- Championed culture of open communication within team, fostering seamless collaboration among coworkers.
- Conducted training and mentored team members to promote productivity and commitment to friendly service.
- Mentored staff members for career growth opportunities within organization.
- Collaborated with upper management to improve customer service processes and support structures hospital-wide.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
Veterinary Office Manager
Sango Veterinary Hospital
12.2017 - 04.2021
- Promoted positive work environment by addressing employee concerns promptly and fostering open communication among team members.
- Oversaw financial operations, including budgeting, payroll processing, and monthly reporting for practice.
- Assisted with recruiting efforts to attract qualified candidates for open positions within practice.
- Implemented staff training programs to ensure consistent quality in veterinary support services.
- Provided exceptional customer service, resolving client concerns professionally and empathetically in all situations.
- Facilitated regular team meetings to address any operational challenges discussing solutions for continuous improvement.
- Managed inventory effectively, reducing waste and ensuring availability of essential supplies for veterinary procedures.
- Completed bi-weekly payroll for 18 employees.
- Optimized organizational systems for payment collections, AP/AR, deposits, and recordkeeping.
- Developed customized employee training programs to enhance understanding of OSHA requirements and promote safe work practices.
Veterinary Receptionist
Sango Veterinary Hospital
07.2015 - 12.2017
- Managed multi-line phone system and pleasantly greeted clients.
- Facilitated smooth daily operations by answering incoming calls, directing inquiries, and taking messages for veterinarians as needed.
- Provided compassionate support during difficult situations such as end-of-life decisions or emergency visits, establishing trust with clients.
- Improved client retention by providing exceptional customer service to pet owners in person and over phone.
- Triaged incoming patients to determine treatment needs and urgency of care.
- Contributed to positive work environment through excellent teamwork and collaboration with staff members.
- Coordinated patient scheduling, check-in, check-out, and billing payments.
Education
Undergraduate - Veterinary Practice Management
Penn Foster College
Scottsdale, AZ05.2025
Skills
- Exceptional communication
- Problem-Solving
- Decision-Making
- Team Building and Leadership
- Positive and Constructive Feedback
- Staff Management
Timeline
Client Experience Manager
Nashville Veterinary Specialists And Animal Emergency
04.2021 - Current
Veterinary Office Manager
Sango Veterinary Hospital
12.2017 - 04.2021
Veterinary Receptionist
Sango Veterinary Hospital
07.2015 - 12.2017
Undergraduate - Veterinary Practice Management
Penn Foster College
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