Sandra Hood
Cleveland
Summary
Dynamic Senior Analyst at Whirlpool Call Center with expertise in data interpretation and team management. Successfully fostered a culture of continuous improvement, enhancing productivity through innovative technology adoption and employee retention strategies. Recognized for motivating teams and driving performance metrics, resulting in significant service delivery improvements.
Overview
17
17
years of professional experience
Work History
Senior Analyst
Whirlpool Call Center
Cleveland
11.2007 - Current
- Fostered a culture of continuous improvement, encouraging innovation and efficiency.
- Organized monthly one-on-one meetings with each team member to discuss individual goals and objectives.
- Championed the adoption of new technologies to improve team productivity and service delivery.
- Motivated team members through recognition programs and performance-based incentives.
- Conducted regular performance evaluations, providing constructive feedback and personalized coaching.
- Completed quality assurance duties to provide feedback for improvements.
- Created and implemented employee retention strategies.
- Maintained open lines of communication with senior management, reporting team progress and challenges.
- Delegated tasks among the team based on their skillsets and capabilities.
- Offered training and support to keep team members motivated and working toward objectives.
- Maintained records of employee attendance, vacation requests, and leaves according to company guidelines.
- Motivated and empowered team members to build customer satisfaction and loyalty to support retention and growth.
Education
Bachelor of Science - Business Administration
Bryan Collage
Dayton, TN05-2008
Associate of Arts - Business Administration
Cleveland State Community College
Cleveland, TN05-1998
Skills
- Data interpretation
- Statistical analysis
- Performance metrics
- Process enhancement
- Team management
Timeline
Senior Analyst
Whirlpool Call Center
11.2007 - Current
Bachelor of Science - Business Administration
Bryan Collage
Associate of Arts - Business Administration
Cleveland State Community College
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