Sandra Morrow
Bartlett
Summary
Accomplished Information Technology Specialist with a proven track record at the Internal Revenue Service, IRS, enhancing system performance and ensuring data security through expert IT troubleshooting and problem-solving skills. Excelled in maintaining robust information security measures and delivering exceptional end-user support, significantly reducing network downtime. Demonstrates strong ability to maintain confidentiality and foster client relationships.
Overview
35
35
years of professional experience
Work History
Information Technology Specialist
Internal Revenue Service, IRS
Memphis, TN
06.2012 - 12.2019
- Set up network profiles, security permissions and file sharing systems.
- Ensured data security, implementing encryption measures and access controls for sensitive information.
- Troubleshot complex hardware and software issues for swift resolution, minimizing downtime for affected users.
- Enhanced system performance by implementing and maintaining hardware and software upgrades.
- Developed and maintained strong client relationships to deliver exceptional customer service and problem resolution.
- Supervised and monitored delivery of contractual services according to SLA agreements.
- Reduced network downtime with proactive monitoring and troubleshooting.
Payroll Clerk
Internal Revenue Service, IRS
Memphis, TN
06.2009 - 05.2012
- Maintained payroll information by calculating, collecting, and entering data.
- Updated employee files with new details such as changes in address or salary levels.
- Responded to employee inquiries to clarify payroll issues regarding wages, deductions and taxes.
- Maintained employee confidence and protected payroll operations by keeping information confidential.
- Verified timekeeping records and handled any discrepancies with employees.
- Assisted new hires with onboarding paperwork related to direct deposit setup, tax forms, and benefit enrollment.
Administrative Assistant
Internal Revenue Service, IRS
Memphis, TN
07.1996 - 05.2009
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
- Optimized calendar management for executives by scheduling appointments strategically while considering priorities and minimizing conflicts.
File Clerk
Internal Revenue Service, IRS
Memphis, TN
03.1985 - 06.1996
- Assisted with document scanning and imaging projects to support accurate file back-up.
- Identified and corrected inconsistencies in filing systems for increased accuracy.
- Examined, categorized, and sorted incoming documents.
- Created, implemented and monitored filing systems for easy retrieval of records.
- Sorted and classified documents into appropriate filing systems for increased traceability.
- Located and retrieved requested documents in accordance with established policies.
Education
High School Diploma -
Manassas High School
Memphis, TN05.1980
Skills
- IT Troubleshooting
- Information Security
- Organizational Skills
- Filing management
- Data entry proficiency
- File/records maintenance
- Customer and client relations
Timeline
Information Technology Specialist
Internal Revenue Service, IRS
06.2012 - 12.2019
Payroll Clerk
Internal Revenue Service, IRS
06.2009 - 05.2012
Administrative Assistant
Internal Revenue Service, IRS
07.1996 - 05.2009
File Clerk
Internal Revenue Service, IRS
03.1985 - 06.1996
High School Diploma -
Manassas High School
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