Sandra K. Lee
MIlan,TN
Summary
Dynamic customer service professional with extensive experience at Concentrix CVG Corporation, adept at enhancing customer satisfaction through effective problem resolution and follow-up strategies. Skilled in Pega customer service and Microsoft Excel, I excel in high-pressure environments, consistently improving customer retention and loyalty through empathetic communication and targeted initiatives.
Overview
5
5
years of professional experience
Work History
Customer Service
Concentrix CVG Corporation
12.2021 - Current
- Developed and implemented strategies to deliver quality customer service.
- Provided outstanding customer service by addressing visitor needs promptly.
- Promoted quality customer service by executing follow up procedures.
- Answered client queries and complaints to provide strong customer service.
- Provided quality customer service to earn satisfaction ratings of 100%.
Customer Service
Stylz Menswear
04.2023 - 01.2024
- Answered client queries and complaints to provide strong customer service.
- Promoted quality customer service by executing follow up procedures.
- Improved customer retention rates by implementing targeted customer service initiatives.
- Delivered exceptional customer service, addressing guest concerns promptly and professionally.
- Provided outstanding customer service, addressing inquiries and resolving issues promptly.
- Provided quality customer service to earn satisfaction ratings of 100%.
Customer Service Representative
Kay Jewlers
08.2022 - 04.2023
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Team Member
McLean-Fogg Company
05.2021 - 08.2021
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Learned all required tasks quickly to maximize performance.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Contributed to team success by completing jobs quickly and accurately.
Press Operator
UGN
01.2020 - 05.2021
- Maintained strict adherence to safety protocols, ensuring a safe working environment for all team members.
- Performed regular maintenance on press machinery to optimize performance.
- Supported continuous improvement initiatives within the department through constructive feedback and proactive problem-solving efforts.
- Promptly removed completed loads from press.
Education
Associate's Degree - Medical Billing And Coding
Allied Health Institute
FloridaHigh School Diploma -
Bradford High School
Bradford, TN05-1991
Skills
- Excellent customer service
- Customer service understanding
- Customer service expertise
- Pega customer service
- Microsoft Word
- Microsoft Excel
- AS400
- Multiline Telephone
- Calculator
- Printer
- Fax Machine
Timeline
Customer Service
Stylz Menswear
04.2023 - 01.2024
Customer Service Representative
Kay Jewlers
08.2022 - 04.2023
Customer Service
Concentrix CVG Corporation
12.2021 - Current
Team Member
McLean-Fogg Company
05.2021 - 08.2021
Press Operator
UGN
01.2020 - 05.2021
Associate's Degree - Medical Billing And Coding
Allied Health Institute
High School Diploma -
Bradford High School
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