Sandy Holden
Columbia,TN
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, and providing customized solutions to build loyalty.
Overview
15
15
years of professional experience
Work History
Remote Customer Service Representative
Advance Drainage Supply
09.2022 - Current
- Responded to customer requests for products, services, and company information.
- Identified and resolved discrepancies and errors in customer accounts.
- Responded proactively and positively to rapid change.
- Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.
- Trained new personnel regarding company operations, policies and services.
- Promptly responded to inquiries and requests from prospective customers.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Followed-through on all critical inter-departmental escalations to increase customer retention rates.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Investigated and resolved customer inquiries and complaints quickly.
- Followed up with customers about resolved issues to maintain high standards of customer service.
Remote Customer Service Representative
Anthem Blue Cross BlueShield
07.2020 - 08.2022
- Handle incoming calls from members, about claims, benefits, enrollment, payments
Construction Secretary
Foster Construction
02.2020 - 05.2021
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance. Answered telephone calls to field inquiries from clients, vendors and various other callers seeking information.
- Assisted human resources team with effectively inputting payroll hours for more than 30 employees.
- Validated and recorded invoices and resolved discrepancies with vendors. Prepared and mailed account statements to vendors and kept meticulous correspondence documentation.
- Assisted with QuickBooks accounting system to reflect accurate financial records.
- Accurately and quickly prepared and delivered bank statements, including statements, deposits and ledgers.
Insurance Verification Specialist
Chiropractic Health Center
03.2016 - 02.2020
- Documented patient medical information, case histories and insurance details to facilitate smooth appointments and payment processing.
- Reviewed over 300 patient cases per week and verified insurance coverage information. Made contact with insurance carriers to discuss policies and individual patient benefits.
- Resubmitted claims after editing or denial to achieve financial targets and reduce outstanding debt. Posted payments to accounts and maintained records. Processed over 25 invoices each month and mailed documentation to clients.
- Accurately inputted all patient and insurance information into company's computer system.
- Maintained strong knowledge of basic medical terminology to better understand services and procedures. Resourcefully used various coding books, procedure manuals and on-line encoders.
Medical Assistant
Primary Care Specialists
04.2010 - 06.2013
- Collaborated with medical and administrative personnel to maintain a patient-focused, engaging and compassionate environment. Performed clerical duties, such as word processing, data entry, answering phones and filing.
- Collected histories, vitals and current complaints via patient interviews. Obtained accurate medical histories from patients, highlighting critical information.
- Assisted with routine checks and diagnostic testing by collecting and processing specimens.
- Prepared blood, urine, stool and sputum lab specimens for diagnostic evaluation.
- Submitted prescriptions to the pharmacy via phone, fax or web.
- Sanitized, restocked and organized exam rooms and medical equipment.
Education
Certification in Medical Assistant -
Blue Cliff College
Alexandria, LA01.2008
GED - undefined
Delcambre High School
Delcambre, LA01.1990
Skills
- Salesforce
- Esker
- Oracle
- Bookkeeping
- Professional telephone demeanor
- Scheduling Appointments
- Applying Payments
- Multi-tasking ability
- Excellent verbal and written communication
- Complaint resolution
- Account updating
- Product education
- Product and service solutions
- Problem resolution
- Call center procedures
- Adaptability and flexibility
- Clerical support
- Punctuality and reliability
- Order processing
- Shipping procedures
- Data entry
- Call center operations
- Active listening
Timeline
Remote Customer Service Representative
Advance Drainage Supply
09.2022 - Current
Remote Customer Service Representative
Anthem Blue Cross BlueShield
07.2020 - 08.2022
Construction Secretary
Foster Construction
02.2020 - 05.2021
Insurance Verification Specialist
Chiropractic Health Center
03.2016 - 02.2020
Medical Assistant
Primary Care Specialists
04.2010 - 06.2013
GED - undefined
Delcambre High School
Certification in Medical Assistant -
Blue Cliff College