Sandy Phillips
Oak Ridge
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Overview
19
19
years of professional experience
4
4
years of post-secondary education
Work History
Customer Service Representative
Coworx Staffing
Knoxville
07.2021 - 03.2026
- Assisted customers with inquiries and resolved issues promptly.
- Managed customer accounts and updated information in the database.
- Provided product knowledge and recommendations to enhance customer experience.
Inventory Specialist
RGIS Inventory
Knoxville
09.2019 - 05.2021
- Conducted accurate inventory counts using handheld scanning devices.
- Managed stock organization within designated storage areas.
- Collaborated with team members to ensure efficient counting processes.
Office Manager
Duncan Auto Sales
Oliver Springs
01.2013 - 08.2019
- Managed daily office operations to ensure smooth workflow and efficiency.
- Coordinated communication between departments and external vendors for seamless collaboration.
- Supervised administrative staff, providing guidance and support for their tasks.
Customer Support Specialist
GC Services
Knoxville
08.2009 - 06.2012
- Provided timely assistance to customers through various communication channels.
- Resolved customer inquiries using knowledge of company policies and products.
- Documented customer interactions in the customer relationship management system.
Customer Service Representative
Client Logic
Knoxville
11.2006 - 12.2009
- Assisted customers with inquiries and resolved issues promptly.
- Managed customer accounts and updated information in the database.
- Provided product knowledge and recommendations to enhance customer experience.
Education
Bachelor of Administration - Human Resources Management
Southern New Hampshire University
Hooksett, NH 05.2024 - 05.2026
Associate of Applied Business - Business Administration
National College
Knoxville, TN 05.2005 - 05.2007
Skills
- Human resources management
- Customer service
- Project management
- Employee training
- Team collaboration
- Conflict resolution
- Microsoft Office
- Critical thinking
- Excellent verbal and written communication
- Customer relations
- Call escalation
- Adaptability and flexibility
- Live chat support
- Problem-solving
- Multi-task
- Assertiveness
- Time management
- Business development
Timeline
Bachelor of Administration - Human Resources Management
Southern New Hampshire University
05.2024 - 05.2026
Customer Service Representative
Coworx Staffing
07.2021 - 03.2026
Inventory Specialist
RGIS Inventory
09.2019 - 05.2021
Office Manager
Duncan Auto Sales
01.2013 - 08.2019
Customer Support Specialist
GC Services
08.2009 - 06.2012
Customer Service Representative
Client Logic
11.2006 - 12.2009
Associate of Applied Business - Business Administration
National College
05.2005 - 05.2007