Experienced professional skilled in managing delivery processes and achieving successful project outcomes. Adept at coordinating teams, optimizing workflows, and adapting to evolving project requirements. Recognized for fostering collaboration and ensuring alignment with organizational goals. Proficient in problem-solving, resource management, and maintaining high standards in fast-paced environments.
Overview
12
12
years of professional experience
3
3
Languages
Work History
Delivery Manager
Tata Consultancy Services
02.2019 - Current
Handling a team of 100+ associates spread across Chennai and Bangalore locations
Managed the organization's AML Name Screening program, including Sanctions Screening and Adverse Media/ Negative News Screening through Managed Model at Chennai, by utilizing Actimize software to identify potential matches with sanctioned individuals and entities.
Oversaw daily operations of the delivery team, ensuring timely completion of tasks and adherence to company policies.
Managed resources effectively to avoid unnecessary delivery delays.
Facilitated cross-functional meetings to address challenges, share best practices, and strategize plans for future growth.
Championed a customer-centric approach, consistently seeking feedback from clients to make improvements and enhance the overall delivery experience.
Key job responsibilities included client interactions, reporting (external/Internal), SLA management, and team management
Developed and implemented new AML screening protocols, leading to an improvement in overall compliance.
Trained and mentored junior analysts on AML procedures and risk management.
Actively review process and contribute to process improvements.
In addition to my current responsibilities, I will also be handling the Staff Augmentation resources for the NCNB, Remediation, EDD Screening and EDR project at the client location in Bangalore.
MIS: Preparing and maintaining data for process using different tools PowerBI and Excel.
Team Leader
Tata Consultancy Services
02.2016 - 01.2019
Transaction Monitoring of customers' accounts and reporting to Financial Intelligent Unit.
Performing a holistic review on customer accounts regarding possibility of Money Laundering.
Preparing a complete narrative of suspicious transactions regarding customer accounts and filing them at Financial Intelligent Unit.
Performing the role of Money Laundering Reporting officer to the world Local bank.
Preparing the Suspicious Activity Report (SAR), according to the regulatory guidelines given by OFAC and taking care of Sanctions and Group high risk jurisdictions.
Assistant Manager
Axis Bank Ltd
03.2013 - 02.2016
Preparing MIS data about Branch Operations and Sales on a daily basis.
Performing the Tasks as per the compliance laid by the bank.
Maintaining Work Life balance in the branch.
Sourcing new Retail Business to achieve CASA budgets of the branch.
Identifying HNI (High Networth Individuals) & Cross selling third party products viz., GI, LI & MF etc.
Allocated gem points for achieving the targets in the process.
Received certificate of appreciation for meeting quality requirements in the process.
Education
PGDBS - Banking And Finance
Manipal University
02-2013
B. Tech - Computer Science and Engineering
JNTU Anantapur
04-2011
Skills
Delivery management
Stakeholder management
Performance maximization
Cross-functional coordination
Accomplishments
Received Appreciation From Senior Vice President for Outstanding Performance.
Qualified NCFM in NSDL – Depository Operations Module as Certified Trainer with 80.5%.
Qualified NISM-Series-V-A: Mutual Fund Distributors Certification exam with 63%.
1st prize IEEE Certificate for presentation on 'Ethical Hacking and Cyber Attacks'.
Disclaimer
I hereby declare that the information furnished above is true and correct to the best of my knowledge.
Assistant Delivery Manager at Tata Consultancy Services, Global Shared ServicesAssistant Delivery Manager at Tata Consultancy Services, Global Shared Services